Casual IT Service Desk Technician – Education Support

King's School; Australia; Remote; AUD 39,000 - 52,000; Full time

Job summary

The King’s School is seeking a Service Desk Technician to support the ICT Department across its North Parramatta and Moss Vale campuses. This casual role focuses on first‑level IT support for staff, students and parents, tickets, phone and email inquiries, and maintaining the asset register.

You will work with the Service Desk team to monitor, respond to, and resolve issues, delivering excellent service and contributing to continuous improvement in our tech environment.

Qualifications

• Relevant IT degrees/qualifications or equivalent experience.
• Strong analytical skills and ability to document technical information.
• Innovative and solutions‑focused mindset.
• Excellent written, verbal and communication skills.
• Able to work autonomously and as part of a team.

Responsibilities

• Provide first level service desk support for staff, students and parents.
• Monitor, respond to, and resolve first level tickets.
• Assist at the service desk counter; answer phone and email queries.
• Maintain an up‑to‑date asset register.
• Collaborate with the team on continuous improvement.

Skills

Excellent written and verbal communc

Analytical skills

Documentation skills

Team player

Education

IT degree or equivalent

Tools

Microsoft technologies

Apple technologies

Server management

Asset management

Job description

The King’s School is seeking a Service Desk Technician to support the ICT Department across its North Parramatta and Moss Vale campuses. This casual role focuses on first‑level IT support for staff, students and parents, tickets, phone and email inquiries, and maintaining the asset register.

You will work with the Service Desk team to monitor, respond to, and resolve issues, delivering excellent service and contributing to continuous improvement in our tech environment.