On-site IT Support Technician / Customer Support

JTC Technology; Canberra; On-site; AUD 55,000 - 65,000; Part time

Benefits offered by this job

Hands on tech experience

Supportive team environment

Job summary

JTC Technology is seeking a tech‑savvy, customer‑facing IT support candidate to deploy equipment to schools and assist teachers, staff, and students with day‑to‑day IT needs.

Training is provided; on‑site role with occasional NSW travel for training. NSW Working with Children Check and National Police Check are required, plus NSW driver’s license and access to a car.

Qualifications

• Interest in IT and customer service.
• Ability to learn quickly and solve problems.
• Good written and verbal communication skills.

Responsibilities

• Deploying and configuring IT equipment for schools.
• Provide excellent customer service to staff and students as first IT contact.
• Manage and action IT support requests via ticketing system.
• Identify opportunities to improve school technology and processes.

Skills

Customer service

Problem solving

Communication

IT basics

Education

Entry level IT

Tools

Ticketing system

Job description

This Casual role is to support our school clients on-site, who are located in Queanbeyan and in the surrounding regions.
We are looking for candidates with part-time or full-time availability.

Occasional travel to Sydney may be required for training.

About the Role:

We are looking for a tech savvy & customer service orientated candidate to work with our educational customers, deploying IT equipment to schools as well as supporting teachers, students and staff with their day-to-day IT support requirements.

Training is provided.

The role would require a NSW drivers license and access to a car. Have or be willing to obtain both a clear NSW Working with Children Check and clear National Police Check.

Key duties will include:

• Deploying and configuring IT equipment
• Providing amazing customer service across interactions with staff and students as their first point of contact for staff and student IT enquiries
• Managing and actioning IT support requests logged through a ticketing system
• Proactively identifying opportunities to develop and improve the school's technology

About You:

Passion for providing great customer service and building relationships

• Currently studying, recently graduated, previous experience, or looking for an entry level IT role.
• Enjoys problem solving and working towards a solution
• Ready with a baseline understanding of IT, or ability to learn quickly and demonstrate skills
• Highly organised and ability to effectively prioritise workload
• Great communication skills, both written and verbally

About Us:

JTC Technology is an IT Support service, working within the educational sector supporting over 100 valued schools. Our team is comprised of over 60 customer-service orientated trained technicians who provide a range of IT support from baseline troubleshooting through to advanced complex solutions.

What we offer:

• A supportive team environment
• Hands on experience with a wide range of technologies

If you have questions about the position, please contact us at ***************@jtctechnology.com.au