On-site IT Support Technician / Customer Support

JTC Technology; Sydney; On-site; AUD 34,000 - 48,000; Part time

Benefits offered by this job

On-boarding training

Hands-on IT experience

Team environment

Job summary

JTC Technology is seeking a tech-savvy, customer-service oriented candidate to support school customers with day-to-day IT needs across Sydney. The casual role is on-site, with training provided and opportunities to grow into permanent part-time or full-time roles.

Responsibilities include assisting staff and students, logging and resolving IT requests, and maintaining school technology and documentation. A NSW driver’s license and access to a car are required, plus working with children and

Qualifications

• Part-time or full-time availability
• On-site role serving school clients across Sydney
• NSW driver’s license and access to a car
• NSW Working with Children Check and National Police Check required
• Training is provided

Responsibilities

• Provide exceptional customer service as the first point of contact for staff and students’ IT queries
• Manage and progress IT support requests logged in the ticketing system
• Identify opportunities to improve school technology and processes
• Maintain on-site IT systems and documentation

Skills

Customer service

IT support

Problem solving

Organization

Tools

Ticketing system

Job description

This Casual role is to support our school clients on-site, who are located across Sydney.
We are looking for candidates with part-time or full-time availability.

Some travel within Greater Sydney will be required for training and other company events.

This casual role has the potential lead into a permanent part-time or full-time role.

About the Role:

We are looking for a tech savvy & customer service orientated candidate to work with our educational customers, supporting teachers, students and staff with their day-to-day IT support requirements as well as supporting and maintaining the school's broader technology.

Training is provided, and there are significant learning opportunities for those who are keen to learn and grow.

The role would require a NSW drivers license and access to a car. Have or be willing to obtain both a clear NSW Working with Children Check and clear National Police Check.

• Providing amazing customer service across interactions with staff and students as their first point of contact for staff and student IT enquiries
• Managing and actioning IT support requests logged through a ticketing system
• Proactively identifying opportunities to develop and improve the school's technology
• Maintaining on site IT systems and documentation

About You:

Passion for providing great customer service and building relationships

Currently studying, recently graduated, previous experience, or looking for an entry level IT role.

Enjoys problem solving and working towards a solution

Ready with a baseline understanding of IT, or ability to learn quickly and demonstrate skills

Highly organised and ability to effectively prioritise workload

Great communication skills, both written and verbally

About Us:

JTC Technology is an IT Support service, working within the educational sector supporting over 100 valued schools. Our team is comprised of over 60 customer-service orientated trained technicians who provide a range of IT support from baseline troubleshooting through to advanced complex solutions.

What we offer:

• A supportive team environment
• On-boarding training plus on-going quarterly training and development
• Team social events
• Internal progression opportunities
• Hands on experience with a wide range of technologies

If you have questions about the position, please contact us at ***************@jtctechnology.com.au