Service Desk Technician

King's School; Australia; Remote; AUD 39,000 - 52,000; Full time

Job summary

The King’s School is seeking a Service Desk Technician to support the ICT Department across its North Parramatta and Moss Vale campuses. This casual role focuses on first‑level IT support for staff, students and parents, tickets, phone and email inquiries, and maintaining the asset register.

You will work with the Service Desk team to monitor, respond to, and resolve issues, delivering excellent service and contributing to continuous improvement in our tech environment.

Qualifications

• Relevant IT degrees/qualifications or equivalent experience.
• Strong analytical skills and ability to document technical information.
• Innovative and solutions‑focused mindset.
• Excellent written, verbal and communication skills.
• Able to work autonomously and as part of a team.

Responsibilities

• Provide first level service desk support for staff, students and parents.
• Monitor, respond to, and resolve first level tickets.
• Assist at the service desk counter; answer phone and email queries.
• Maintain an up‑to‑date asset register.
• Collaborate with the team on continuous improvement.

Skills

Excellent written and verbal communc

Analytical skills

Documentation skills

Team player

Education

IT degree or equivalent

Tools

Microsoft technologies

Apple technologies

Server management

Asset management

Job description

• Casual employment
• North Parramatta Campus and Moss Vale campus
• Join a purpose and values driven School

ABOUT THE ROLE

We are seeking an enthusiastic Service Desk Technician to assist the ICT Department’s vision for continuous improvement and a passion to provide excellent support to staff, students and parents for existing systems and services.

The Technician works closely with other members of the Service Desk team to monitor, respond to, and resolve first level service desk tickets, provide excellent service to staff and students at the Service Desk counter, answer phone and email enquiries and keep an up-to-date asset register.

Please note, this is a casual role that will be based at both The King’s School campus in North Parramatta and the Tudor House campus in Moss Vale.

ABOUT YOU

The School values humility, honesty, respect, responsibility, integrity, compassion, excellence and gratitude. As such, we see the importance of recruiting talent aligned with these values.

To be successful for this role, you will need to have the following skills, knowledge and attributes:

• Excellent written, verbal and communication skills
• Relevant IT degrees/qualifications or have equivalent experience
• Have strong analytical skills
• Previous experience in preparing technical documentation
• Be innovative and solutions-focused
• Have a sense of humour
• Feel comfortable working both autonomously and as part of a team
• Excellent phone manner and etiquette and be able to handle difficult conversations
• Good understanding of Microsoft and Apple technologies, including server, client, print and applications

In addition to the above, the following experience and knowledge would be an advantage:

• Experience working in the education sector
• Knowledge of software deployment platforms for both PC and Mac
• Experience resolving issues related to device peripherals

ABOUT US

The King’s School, Australia's oldest independent school, is a Christian community that seeks to make an outstanding impact for the good of society. The staff at King's are supportive and enthusiastic professionals, who respect the Christian ethos of the School and contribute in a way that balances the needs of the School and the staff's unique talents and interests. Our team is focused on developing Global Thought Leaders through developing Academic Excellence with Character Development in the context of Christian Community.