Onsite IT Support Specialist — Education

Centorrino-Technologies-1; Penrith City Council; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Training & development

Discounts & benefits

IT equipment access

Team events

Job summary

Centorrino Technologies in Kingswood, NSW, is seeking a Desktop Support Officer to deliver onsite IT support to Education sector clients. You will work with Macs and PCs, tablets, server systems, network gear, and voice platforms, coordinating with specialist teams for server and network management.

You will build strong relationships with end users, document processes, take ownership of issues, and collaborate across teams to ensure successful outcomes.

Qualifications

• Passion for providing exceptional customer service.
• Ability to troubleshoot technical issues with computers and other devices.
• Excellent verbal and written communication to liaise with staff and vendors.

Responsibilities

• Ensure the smooth day to day operations of the customers operations.
• Be personable with end-users developing a friendly bond with customers.
• Collaborate with colleagues to improve processes.
• Seek customer feedback and continuously improve results.
• Identify problems without existing processes and implement solutions.
• Ensure documentation and procedures are up to date.
• Own day-to-day technology issues and coordinate with external vendors.
• Collaborate with peers across teams for successful customer outcomes.

Skills

Customer service

Troubleshooting

Communication

Team collaboration

Flexible/stable schedule

Job description

Centorrino Technologies in Kingswood, NSW, is seeking a Desktop Support Officer to deliver onsite IT support to Education sector clients. You will work with Macs and PCs, tablets, server systems, network gear, and voice platforms, coordinating with specialist teams for server and network management.

You will build strong relationships with end users, document processes, take ownership of issues, and collaborate across teams to ensure successful outcomes.