Casual Front Desk Pro: Guest Service & Reservations

Deltine Capital Pty Ltd.; Toowoomba Regional; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Free onsite parking

Room to grow with the motel group

Job summary

Platinum International Motel is seeking a casual Guest Service Agent to support front desk operations at a busy 52-room property in Harristown. The role covers check-in/out, reservations, payments, and coordinating with housekeeping, with shifts across weekdays, weekends, and various times.

The ideal candidate has hospitality or customer service experience, strong computer skills (Outlook/Excel), and is available for mornings, afternoons or evenings.

Qualifications

• Experience in hotels, hospitality or customer service is essential.
• Proficient computer skills including Outlook, Word and Excel.
• RMS Cloud or similar reservation system experience is an advantage.

Responsibilities

• Check guests in and out and process payments.
• Prepare arrivals and room keys for guests.
• Manage room allocations and the booking chart in RMS.
• Handle reservations by phone, email, walk-in and online travel agents.
• Manage the front office inbox and follow up on emails.
• Take room service orders for kitchen and bar.
• Assist with corporate accounts and function enquiries.
• Coordinate with housekeeping to ensure rooms are ready on time.
• Look for opportunities to convert enquiries into bookings.

Skills

Customer service

Tools

Outlook

Excel

RMS Cloud

Job description

Platinum International Motel is seeking a casual Guest Service Agent to support front desk operations at a busy 52-room property in Harristown. The role covers check-in/out, reservations, payments, and coordinating with housekeeping, with shifts across weekdays, weekends, and various times.

The ideal candidate has hospitality or customer service experience, strong computer skills (Outlook/Excel), and is available for mornings, afternoons or evenings.