Part time Receptionist

Windang inn hospitality pty ltd; Windang; On-site; AUD 30,000 - 39,000; Part time

Job summary

Windang Inn Hospitality Pty Ltd is seeking a friendly Casual Motel Receptionist to join our team. You will take and manage room bookings, welcome guests, process check-ins and check-outs, and coordinate with housekeeping to ensure rooms are ready for arriving guests.

The role requires good communication, basic computer skills and reliability, with weekend and public holiday shifts. Previous motel or reception experience is an advantage, and a positive attitude is essential.

Qualifications

• Excellent communication and customer service abilities.
• Strong organisational skills and attention to detail.
• Ability to learn motel booking systems.
• Reliability, punctuality and flexibility for casual shifts.
• Team player with a positive attitude.

Responsibilities

• Take and manage room bookings, respond to enquiries and update reservations in the booking system
• Welcome guests, assist with enquiries and provide a friendly and professional customer experience
• Process guest check-ins and check-outs efficiently and accurately
• Check room availability and status, coordinate with housekeeping and ensure rooms are ready for arriving guests
• Complete daily booking, payment and transaction reconciliations and maintain accurate records in system
• Monitor and respond professionally to guest reviews on Booking.com and other online booking platforms
• Communicate and cooperate with travel agencies, booking agents and online travel partners regarding reservations, rates, payments and guest enquiries
• Handle phone calls, emails, payments and general reception duties
• Work closely with management, housekeeping and other reception staff to ensure smooth daily operations

Skills

Communication skills

Customer service

Attention to detail

Independent worker

Tools

Booking system

Job description

We are looking for a friendly, reliable and organised Casual Motel Receptionist to join our team. The successful candidate will be responsible for providing excellent guest service, managing reservations and supporting the daily operations of our motel.

Key responsibilities

• Take and manage room bookings, respond to enquiries and update reservations in the booking system
• Welcome guests, assist with enquiries and provide a friendly and professional customer experience
• Process guest check-ins and check-outs efficiently and accurately
• Check room availability and status, coordinate with housekeeping and ensure rooms are ready for arriving guests
• Complete daily booking, payment and transaction reconciliations and maintain accurate records in system
• Monitor and respond professionally to guest reviews on Booking.com and other online booking platforms
• Communicate and cooperate with travel agencies, booking agents and online travel partners regarding reservations, rates, payments and guest enquiries
• Handle phone calls, emails, payments and general reception duties
• Work closely with management, housekeeping and other reception staff to ensure smooth daily operations

About you

• Good communication and customer service skills
• Basic computer skills and the ability to learn motel booking systems
• Good organisational skills and attention to detail
• Ability to handle payments and basic reconciliation accurately
• A positive attitude and the ability to work independently as well as in a team
• Reliable, punctual and flexible to work casual shifts, including weekends and public holidays when required
• Previous motel, hotel or reception experience is an advantage