Front Desk & Reservations Specialist

Athotelgroup; Whitsunday Regional; Presencial; AUD 42.000 - 54.000; Jornada completa

Descripción de la vacante

at Hotel Group is seeking a motivated Guest Services Agent for a Full Time role across multiple properties. The position involves flexible rosters including weekends and requires punctual, friendly service with a focus on guest satisfaction.

Key duties include front desk operations, account maintenance, and professional communication with guests and other hotel departments. A positive attitude and strong teamwork are essential.

Formación

• Front desk experience or guest-services background.
• Strong communication and interpersonal skills.
• Proven ability to work in a team and handle multiple tasks.

Responsabilidades

• Perform general front office duties including guest check-in/out.
• Maintain guest accounts with accuracy and update records.
• Deliver consistently high levels of customer service to guests.
• Coordinate with hotel departments and all properties to ensure smooth operations.
• Process reservations efficiently and manage email correspondence in a timely manner.

Conocimientos

Front desk

Customer service

Communication

Microsoft Office

Teamwork

Descripción del empleo

at Hotel Group is seeking a motivated Guest Services Agent for a Full Time role across multiple properties. The position involves flexible rosters including weekends and requires punctual, friendly service with a focus on guest satisfaction.

Key duties include front desk operations, account maintenance, and professional communication with guests and other hotel departments. A positive attitude and strong teamwork are essential.