Hotel Guest Service Agent

Quest Apartment Hotels; Brisbane; On-site; AUD 39,000 - 44,000; Part time

Job summary

Quest Apartment Hotels is seeking a Guest Service Agent to deliver exceptional service to guests and ensure a comfortable stay. The role serves as the first point of contact, handling inquiries, resolving issues, and supporting guests throughout their visit.

This casual position offers roughly 28-32 hours per week with rotating shifts, including weekends and public holidays. Nights and holiday work are required; a valid driver's license is essential.

Qualifications

• High school diploma or equivalent.
• Prior customer service or hospitality experience preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Proficiency with Microsoft Office and computer applications.
• Flexible hours including nights, weekends, and holidays.
• Driver's license required (unrestricted).

Responsibilities

• Greet guests on arrival and check them in.
• Provide information about amenities and local attractions.
• Respond to inquiries and resolve issues during stay.
• Process payments and maintain guest records.
• Coordinate with housekeeping and maintenance for room readiness.
• Assist with events and conferences at the hotel.
• Maintain a professional and courteous demeanor.

Skills

Communication

Interpersonal

Multitasking

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

We are seeking a Guest Service Agent to join our team. The ideal candidate will be responsible for providing exceptional customer service to guests, ensuring their stay is comfortable and enjoyable. The Guest Service Agent will be the first point of contact for guests, handling inquiries, and resolving any issues that may arise during their stay.

The position is casual with roughly 28-32 hours per week on offer. We can consider permanent for the right candidate if desired. The successful candidate will be required to work a variety of rotating shifts, including weekends and public holidays. Hotel hours are from 7am to 10pm, with a morning, mid or evening shift allocated.

Responsibilities:

• Greet guests upon arrival and check them into their rooms
• Provide information about hotel amenities, services, and local attractions
• Respond to guest inquiries and resolve any issues that may arise during their stay
• Process payments and maintain accurate records of guest transactions
• Coordinate with housekeeping and maintenance staff to ensure guest rooms are clean and well-maintained
• Assist with the planning and execution of events and conferences hosted at the hotel
• Maintain a professional and courteous demeanor at all times

Qualifications:

• High school diploma or equivalent
• Previous experience in customer service or hospitality preferred
• Excellent communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Strong attention to detail and organizational skills
• Proficient in Microsoft Office and other computer applications
• Ability to work flexible hours, including nights, weekends, and holidays
• Unrestricted automatic or manual driver's license is essential