Guest-Focused Front Desk & Reservations Agent

Discovery Workstay; Western Australia; Hybrid; AUD 50,000 - 62,000; Full time

Benefits offered by this job

Discounted accommodation at parks

Rewards partner discounts

Employee Assistance Program

Internal promotions

Job summary

G'day Group seeks a Front Office Receptionist to greet guests, manage check-ins/outs, and handle reservations using the RMS system. You will support daily office tasks and coordinate with Housekeeping to ensure accommodation readiness.

The ideal candidate will deliver outstanding guest experiences, possess strong communication and organizational skills, and be comfortable with cash handling. Weekend/holiday/evening shifts and a valid driver’s license are required.

Qualifications

• Proven front office/guest services experience in hospitality.
• Strong communication and interpersonal abilities.
• Ability to handle cash transactions accurately.
• Proficient computer skills and familiarity with reservation systems.

Responsibilities

• Provide a high standard of customer service.
• Process guest check-ins and check-outs.
• Use RMS booking system to manage reservations and accounts.
• Coordinate with Housekeeping to track accommodation readiness.
• Provide guests information on property and local areas of interest.
• Assist with day-to-day office administration.
• Maintain positive relationships with park teams, residents and guests.

Skills

Customer service

Guest experience

Communication

Interpersonal skills

Cash handling

Organization

Weekend flexibility

Driver's license

Tools

RMS system

Job description

G'day Group seeks a Front Office Receptionist to greet guests, manage check-ins/outs, and handle reservations using the RMS system. You will support daily office tasks and coordinate with Housekeeping to ensure accommodation readiness.

The ideal candidate will deliver outstanding guest experiences, possess strong communication and organizational skills, and be comfortable with cash handling. Weekend/holiday/evening shifts and a valid driver’s license are required.