Front Desk Guest Experience Host - Casual

Minor Food Holding Co., Ltd.; Middlemount; Presencial; AUD 48.000 - 67.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Rewards

Wellness Boost

Generous Leave

Discounted experiences

Descripción de la vacante

Minor Hotels, owner of Oaks Middlemount Suites, is seeking a casual Guest Service Agent dedicated to delivering outstanding guest experiences. You will warmly welcome guests, manage check-ins/outs, answer queries, and guide decisions on local attractions, dining, and services with a positive, professional demeanor.

Ideal candidates bring hospitality experience, a customer-first mindset, and the ability to adapt to a rotating roster, including weekends and public holidays.

Formación

• Background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
• Exceptional ability to articulate information clearly and effectively across mediums.
• Proactive and positive approach to addressing guest needs and exceeding expectations.
• Passionate about creating positive guest experiences with attentive service.

Responsabilidades

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth check-in and addressing inquiries.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across channels.
• Oversee accurate processing of reservations, updates, and special requests using property management systems.
• Act as primary contact for guests, offering prompt assistance and personalized recommendations.

Conocimientos

Hospitality experience

Customer service

Clear communication

Guest relations

Professional presentation

Flexible hours

Herramientas

Property management systems

Descripción del empleo

Minor Hotels, owner of Oaks Middlemount Suites, is seeking a casual Guest Service Agent dedicated to delivering outstanding guest experiences. You will warmly welcome guests, manage check-ins/outs, answer queries, and guide decisions on local attractions, dining, and services with a positive, professional demeanor.

Ideal candidates bring hospitality experience, a customer-first mindset, and the ability to adapt to a rotating roster, including weekends and public holidays.