Guest Experience Agent (Front Desk) - Weekend Shifts

Seabreeze Resorts; Gold Coast City; On-site; AUD 36,000 - 44,000; Part time

Benefits offered by this job

Weekend penalty rates per Award

Training on systems and processes

Room to grow within hospitality group

Supportive team

Job summary

Gemini Court Holiday Apartments on the Gold Coast seeks a friendly front desk professional to welcome guests, check them in/out, handle bookings, and assist with local recommendations. You’ll work on a rotating roster including Saturdays and Sundays, with a supportive team and training on our systems.

Candidates should have prior front desk experience in hospitality, solid cash-handling skills, and a calm, proactive approach to guest needs. Australian working rights are required.

Qualifications

• Previous front desk or reception experience in a hotel, resort or holiday apartments.
• Experience with a property management system (Resly experience favourable) is highly regarded.
• Warm, professional manner and clear communication, in person and on the phone.
• Calm under pressure, with a can-do attitude to guest problems.
• Good attention to detail with cash handling, payments and bookings.
• Available to work weekends on a regular basis.
• Australian working rights.

Responsibilities

• Check guests in and out quickly and warmly, and take payments and bonds.
• Handle reservations by phone, email and walk-in, and manage bookings coming in from online travel agents (OTAs).
• Answer guest questions and recommend local attractions, dining and transport.
• Resolve guest issues and complaints, and elevate when needed.
• Coordinate with housekeeping on room readiness, late checkouts and early arrivals.
• Log maintenance requests and follow up.
• Process end-of-shift reconciliations and handovers accurately.
• Keep reception presentable and the lobby tidy and be a support to the Resort Manager.

Job description

Gemini Court Holiday Apartments on the Gold Coast seeks a friendly front desk professional to welcome guests, check them in/out, handle bookings, and assist with local recommendations. You’ll work on a rotating roster including Saturdays and Sundays, with a supportive team and training on our systems.

Candidates should have prior front desk experience in hospitality, solid cash-handling skills, and a calm, proactive approach to guest needs. Australian working rights are required.