Case Manager – Injury & Return-to-Work Specialist

EML; Gosford; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work options

Fitness Passport

Discounts at 350+ retailers

Corporate wellbeing program

Comprehensive learning and development

Annual incentive scheme

Job summary

EML is hiring a Case Manager for Gosford, New South Wales. This full-time, permanent role offers hybrid work with up to two days from home and a portfolio-based caseload focusing on injured workers and rehabilitation goals.

You will liaise with injured workers, employers, and Allied Health professionals to develop strategic plans that support return-to-work and wellness in a durable, safe fashion. Apply now to make a real difference in people’s lives.

Qualifications

• Strong customer service experience
• Good computer literacy and ability to learn new systems
• Strong communication, resilience and a customer-first mindset

Responsibilities

• Managing a full portfolio of physical and psychological injury claims.
• Building strong, empathetic relationships with injured workers, employers, treating practitioners and rehabilitation providers.
• Implementing proactive strategies to support timely recovery and return-to-work outcomes.
• Collaborating with internal and external stakeholders to design personalised treatment and recovery plans.
• Navigating challenging conversations with confidence, empathy and resilience

Skills

Customer service

Computer literacy

Communication

Job description

EML is hiring a Case Manager for Gosford, New South Wales. This full-time, permanent role offers hybrid work with up to two days from home and a portfolio-based caseload focusing on injured workers and rehabilitation goals.

You will liaise with injured workers, employers, and Allied Health professionals to develop strategic plans that support return-to-work and wellness in a durable, safe fashion. Apply now to make a real difference in people’s lives.