Case Manager - starting in 2027

EML Group; Newcastle; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid work options

Fitness Passport

Discounts with 350+ retailers

Corporate wellbeing program

Learning & development

EAP for employees and families

Celebration events

Annual incentive scheme

Job summary

EML is recruiting Case Managers in Newcastle to support a portfolio of physical and psychological injury claims. This role emphasizes empathetic client engagement and proactive recovery strategies within a supportive, purpose-driven team.

Successful applicants will join us in January 2027. A face-to-face interview window is part of the process, with start dates commencing mid-January 2027. The position offers hybrid work options and ongoing professional development.

Qualifications

• Customer service experience in medical, hospitality, retail or corporate fields.
• Ability to thrive in a fast-paced, collaborative team.
• Good computer literacy and ability to learn new systems.
• Strong communication, resilience and a customer-first mindset.
• Creativity, curiosity and initiative when engaging with stakeholders.

Responsibilities

• Manage a full portfolio of physical and psychological injury claims.
• Build empathetic relationships with injured workers, employers, practitioners and rehabilitation providers.
• Implement proactive strategies to support recovery and return-to-work outcomes.
• Collaborate with internal and external stakeholders to design personalised treatment and recovery plans.
• Navigate challenging conversations with confidence and empathy.

Skills

Customer service

Team collaboration

Computer literacy

Communication

Problem solving

Tools

CRM systems

Job description

Why Join EML?

An Award-Winning Celebratory Culture That Recognises You

EML is known for its strong culture of appreciation, connection and celebration. Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported.

Flexibility That Supports Your Life

After your probation (subject to performance), you have the flexibility to work from home along with the choice between:

• Monthly rostered days off, or
• A 9-day fortnight

giving you more control over your time and work life balance.

Grow With a Specialist Organisation

Because personal injury is the only thing we do, EML offers one of the most stable and future-focused careers in the industry. Our deep expertise, purpose-driven work and development pathways help you build a long‑term career in a field where your skills will always be in demand. EML’s investment in AI-powered technology is designed to reduce admin, giving you more time to focus on making a real difference in people’s lives.

Case Managers (Newcastle)

We’re now welcoming applications for Case Managers to join us in January 2027 within our supportive, purpose-driven team in Newcastle.

As part of our interview process, successfully reviewed applicants will need to be available to attend a face‑to‑face group interview 9 or 10 December and available to commence work on the 11 January 2027.

What You’ll Be Doing

• Managing a full portfolio of physical and psychological injury claims.
• Building strong, empathetic relationships with injured workers, employers, treating practitioners and rehabilitation providers.
• Implementing proactive strategies to support timely recovery and return-to-work outcomes.
• Collaborating with internal and external stakeholders to design personalised treatment and recovery plans.
• Navigating challenging conversations with confidence, empathy and resilience

What We’re Looking For

It’s ok if you haven’t done this before, what matters most is your commitment to helping others that can make you a great fit for the role. If you have:

• Strong customer service experience with a passion for helping people within a medical, hospitality, retail or corporate field
• The ability to thrive in a fast paced, collaborative team
• Good computer literacy with the ability to learn new systems
• Strong communication, resilience and a customer-first mindset for effective rapport-building
• Creativity, curiosity and initiative when engaging with stakeholders?

Why You’ll Love Being Part of EML

• Hybrid work options for better balance.
• Fitness Passport providing heavily discounted access to your local gyms, pools and fitness facilities.
• Discounts at 350+ retailers via RewardsHub plus discounts with corporate banking, super and private health insurance partners.
• Corporate wellbeing program, including gym and health insurance discounts.
• Comprehensive learning and development tailored to help you grow.
• More than a traditional Employee Assistance Program, our EAP provides access to professional medical advice and safety features for our employees and their families
• Company-wide celebration events that keep us connected.
• Annual incentive scheme + regular salary reviews.

Ready to Make an Impact?

If you're looking for a purposeful, people-focused career with stability, balance and a culture that celebrates you