Case Manager - Join us in a new role in 2027!

EML Group; Newcastle; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work

Fitness Passport

Discounts at 350+ retailers

Wellbeing program

Learning & development

EAP for employees & families

Celebration events

Annual salary reviews

Job summary

EML Group in Newcastle is inviting applications for Case Managers to join us in January 2027. This role focuses on helping people with injury claims through empathetic support, coordinated care and timely recovery.

After probation you can work from home and choose between monthly rostered days off or a 9-day fortnight, offering you greater balance. Interviews will be held in December with start on 11 January 2027.

Qualifications

• Strong customer service experience with a passion for helping people.
• Ability to thrive in a fast-paced, collaborative team environment.
• Good computer literacy with the ability to learn new systems.

Responsibilities

• Manage a full portfolio of physical and psychological injury claims.
• Build strong, empathetic relationships with injured workers and stakeholders.
• Implement proactive strategies to support timely recovery and return-to-work outcomes.
• Collaborate with internal and external stakeholders to design personalised treatment plans.
• Navigate challenging conversations with confidence, empathy and resilience.

Skills

Customer service

Team collaboration

Computer literacy

Empathy

Tools

CRM software

Job description

Case Manager - Join us in a new role in 2027!

An Award-Winning Celebratory Culture That Recognises You

EML is known for its strong culture of appreciation, connection and celebration. Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported.

Flexibility That Supports Your Life

After your probation (subject to performance), you have the flexibility to work from home along with the choice between:

• Monthly rostered days off, or
• A 9-day fortnight

giving you more control over your time and work life balance.

Grow With a Specialist Organisation

Because personal injury is the only thing we do, EML offers one of the most stable and future‑focused careers in the industry. Our deep expertise, purpose‑driven work and development pathways help you build a long‑term career in a field where your skills will always be in demand. EML's investment in AI-powered technology is designed to reduce admin, giving you more time to focus on making a real difference in people's lives.

Make a real difference in people's lives with EML

We're now welcoming applications for Case Managers to join us in January 2027 within our supportive, purpose‑driven team in Newcastle.

This is deeply meaningful work where your empathy, problem‑solving and commitment have a profound impact every single day. As part of our interview process, successfully reviewed applicants will need to be available to attend a face-to-face group interview 9 or 10 December and available to commence work on the 11 January 2027.

Why Join EML?

An Award-Winning Celebratory Culture That Recognises You

EML is known for its strong culture of appreciation, connection and celebration. Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported.

Flexibility That Supports Your Life

After your probation (and subject to performance), you have the flexibility to work from home along with the choice between:

• Monthly rostered days off, or
• A 9-day fortnight

Giving you more control over your time and work life balance.

Grow With a Specialist Organisation

Because personal injury is the only thing we do, EML offers one of the most stable and future‑focused careers in the industry. Our deep expertise, purpose‑driven work and development pathways help you build a long‑term career in a field where your skills will always be in demand. EML's investment in AI-powered technology is designed to reduce admin, giving you more time to focus on making a real difference in people's lives.

What You'll Be Doing

• Managing a full portfolio of physical and psychological injury claims.
• Building strong, empathetic relationships with injured workers, employers, treating practitioners and rehabilitation providers.
• Implementing proactive strategies to support timely recovery and return‑to‑work outcomes.
• Collaborating with internal and external stakeholders to design personalised treatment and recovery plans.
• Navigating challenging conversations with confidence, empathy and resilience

What We're Looking For

It's ok if you haven't done this before, what matters most is your commitment to helping others that can make you a great fit for the role. If you have:

• Strong customer service experience with a passion for helping people within a medical, hospitality, retail or corporate field
• The ability to thrive in a fast paced, collaborative team
• Good computer literacy with the ability to learn new systems
• Creativity, curiosity and initiative when engaging with stakeholders?

We want to hear from you!

Why You'll Love Being Part of EML

You'll enjoy a range of benefits designed to support your wellbeing, growth and success:

• Hybrid work options for better balance.
• Fitness Passport providing heavily discounted access to your local gyms, pools and fitness facilities.
• Discounts at 350+ retailers via RewardsHub plus discounts with corporate banking, super and private health insurance partners.
• Corporate wellbeing program, including gym and health insurance discounts.
• Comprehensive learning and development tailored to help you grow.
• More than a traditional Employee Assistance Program, our EAP provides access to professional medical advice and safety features for our employees and their families
• Company-wide celebration events that keep us connected.
• Annual incentive scheme + regular salary reviews.

Ready to Make an Impact?

If you're looking for a purposeful, people‑focused career with stability, balance and a culture that celebrations you we would love to hear from you.