Case Manager, Personal Injury — Hybrid & Growth

EML Group; Newcastle; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid work options

Fitness Passport

Discounts at retailers

Corporate wellbeing program

Learning and development

EAP access

Job summary

EML Group is seeking a Claims Professional to join our Newcastle team starting January 2027. This role focuses on managing a portfolio of physical and psychological injury claims, building empathetic relationships with injured workers and stakeholders, and developing proactive strategies to support timely recovery and return-to-work outcomes.

We offer flexible working arrangements including work-from-home with either monthly rostered days off or a 9-day fortnight, enabling better work-life

Responsibilities

• Managing a full portfolio of physical and psychological injury claims.
• Building strong, empathetic relationships with injured workers, employers, treating practitioners and rehabilitation providers.
• Implementing proactive strategies to support timely recovery and return-to-work outcomes.
• Collaborating with internal and external stakeholders to design personalised treatment and recovery plans.
• Navigating challenging conversations with confidence, empathy and resilience

Job description

EML Group is seeking a Claims Professional to join our Newcastle team starting January 2027. This role focuses on managing a portfolio of physical and psychological injury claims, building empathetic relationships with injured workers and stakeholders, and developing proactive strategies to support timely recovery and return-to-work outcomes.

We offer flexible working arrangements including work-from-home with either monthly rostered days off or a 9-day fortnight, enabling better work-life