Case Assistant / Administration

Expert Experts; Sydney; Hybrid; AUD 60,000 - 78,000; Full time

Job summary

Expert Experts / Earning Capacity Assessments (ECA) are leading providers of specialised services within the personal injury field. Our team offers expert opinion solutions to legal firms, insurers and large corporations.

We invite a Case Assistant to support Case Officers, coordinating referrals and ensuring on-time finalisation and delivery of reports, with progression to Case Officer for suitable candidates.

Qualifications

• Strong written and verbal communication skills.
• Ability to prioritise, plan and organise tasks.
• Exceptional attention to detail and ability to identify errors.
• Ability to work with specialist consultants to solve problems.
• Customer-focused approach and willingness to listen to client requirements.
• Proficient computer skills in Microsoft Office and willingness to learn our practice management system.

Responsibilities

• Assist Case Officers responsible for a portfolio of referrals.
• Coordinate the process from receipt of a new referral to delivery to clients.
• liaise with clients, assemble documentary materials.
• Review draft reports and coordinate timely finalisation and delivery.

Skills

Communication

Prioritisation & planning

Attention to detail

Collaboration with consultants

Customer-focused approach

MS Office skills

Willingness to learn practice mgmt.,系统

Tools

Practice management system

Job description

Expert Experts / Earning Capacity Assessments (ECA) are leading providers of specialised services within the personal injury field and is an employer of choice in this industry. Our company provides expert opinion solutions to legal firms, insurance companies and large corporations. On offer is the chance to work in a vibrant and dynamic workplace focused on our clients, lead by an innovative management team, where your contribution is valued and you can make a difference.

As a Case Assistant you will be assisting Case Officers who are responsible for a portfolio of active referrals and will help them co-ordinate the entire process from receipt of a new referral until it is fully completed and delivered to our clients. The referral process includes, reviewing new referrals, liaising with clients, assembling documentary materials, reviewing draft reports by our specialist consultants and co-ordinating the on-time finalisation and delivery of those reports. Progression in due course to the role of Case Officer for suitable candidates is anticipated.

To succeed in this role you will need:

• Strong written and verbal communication skills
• Demonstrated ability to prioritise, plan and organise tasks
• Exceptional attention to detail and the ability to identify errors in written reports
• An ability to work well with specialist consultant and experts to revolve problems
• A customer focussed approach to tasks and a willingness to listen to client requirements and work to achieve them
• Good computer skills in Microsoft office and a willingness to learn new our practice management system.

Experience with vocational and functional assessments or expert reports is not essential but highly valued

Experience and working knowledge of personal injury or Workers Compensation or CTP or Life Insurance will be an advantage but is not essential.

This role would suit an organised, detailed oriented person with experience in quality assurance, claims management, or rehabilitation. Key challenges involve the ability to prioritise tasks to ensure reports are submitted to clients on time. There is no requirement to deal with claimants or workers in this role.

Your hours will be 37.5 hours per week Monday to Friday. While the position will commence in our Sydney CBD/Haymarket office there is the potential for work from home as your induction progresses.