Case Assistant: Path to Case Officer (Hybrid/Remote)

Expert Experts; Sydney; Hybrid; AUD 60,000 - 78,000; Full time

Job summary

Expert Experts / Earning Capacity Assessments (ECA) are leading providers of specialised services within the personal injury field. Our team offers expert opinion solutions to legal firms, insurers and large corporations.

We invite a Case Assistant to support Case Officers, coordinating referrals and ensuring on-time finalisation and delivery of reports, with progression to Case Officer for suitable candidates.

Qualifications

• Strong written and verbal communication skills.
• Ability to prioritise, plan and organise tasks.
• Exceptional attention to detail and ability to identify errors.
• Ability to work with specialist consultants to solve problems.
• Customer-focused approach and willingness to listen to client requirements.
• Proficient computer skills in Microsoft Office and willingness to learn our practice management system.

Responsibilities

• Assist Case Officers responsible for a portfolio of referrals.
• Coordinate the process from receipt of a new referral to delivery to clients.
• liaise with clients, assemble documentary materials.
• Review draft reports and coordinate timely finalisation and delivery.

Skills

Communication

Prioritisation & planning

Attention to detail

Collaboration with consultants

Customer-focused approach

MS Office skills

Willingness to learn practice mgmt.,系统

Tools

Practice management system

Job description

Expert Experts / Earning Capacity Assessments (ECA) are leading providers of specialised services within the personal injury field. Our team offers expert opinion solutions to legal firms, insurers and large corporations.

We invite a Case Assistant to support Case Officers, coordinating referrals and ensuring on-time finalisation and delivery of reports, with progression to Case Officer for suitable candidates.