Assistant Case Manager

Allianz; Newcastle-Maitland; Hybrid; AUD 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Inclusive Culture

Work-life balance

Career Development

Financial and Well-being Perks

Zusammenfassung

Allianz Australia is hiring an Assistant Case Manager to support customers through their claims journey, explaining processes, setting clear expectations and delivering caring support.

As you manage personal injury claims from initial notification to resolution, you will assess treatment and rehabilitation needs, interpret medical information, engage with customers, employers, health professionals and legal representatives, and maintain accurate records with a strong focus on quality and privacy.

Qualifikationen

• Experience in case management, personal injury, injury management, rehabilitation, disability support, allied health, social services or a related field is highly desired however not required.
• Confidence communicating with customers over the phone and through written correspondence, with the ability to build rapport and provide support during challenging circumstances.
• Strong communication and relationship-building skills with the ability to influence and engage a broad range of stakeholders.

Aufgaben

• Manage personal injury claims from initial notification through to resolution, including determining liability and compensation entitlements.
• Assess treatment, rehabilitation and support needs, developing tailored claim strategies focused on recovery, independence and return-to-work outcomes.
• Interpret medical, rehabilitation and vocational information to support sound decision-making across complex claims.
• Engage with customers, employers, health professionals, legal representatives and other stakeholders, handling sensitive conversations with empathy and professionalism.
• Deliver proactive communication and exceptional service while maintaining accurate records and compliance with quality, privacy and regulatory obligations.

Kenntnisse

Case management

Customer service

Communication

Empathy

Jobbeschreibung

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

ASSISTANT CASE MANAGER

As a Case Manager, you'll support customers through their claims journey by explaining the process, setting clear expectations, and providing caring support along the way. Through regular communication and strong customer service, you'll help customers navigate their claim and work towards the best possible outcome.

About the role

Manage personal injury claims from initial notification through to resolution, including determining liability and compensation entitlements in line with legislative, regulatory and business requirements.

Assess treatment, rehabilitation and support needs, developing tailored claim strategies focused on recovery, independence and return-to-work outcomes.

Interpret medical, rehabilitation and vocational information to support sound decision-making across complex claims.

Engage with customers, employers, health professionals, legal representatives and other stakeholders, handling sensitive conversations with empathy and professionalism.

Deliver proactive communication and exceptional service while maintaining accurate records and compliance with quality, privacy and regulatory obligations.

About you

Experience in case management, personal injury, injury management, rehabilitation, disability support, allied health, social services or a related field is highly desired however not required.

Previous experience managing personal injury claims is highly regarded however not required.

Confidence communicating with customers over the phone and through written correspondence, with the ability to build rapport, manage sensitive conversations, and provide support during challenging circumstances.

Comfortable navigating multiple computer systems and technologies, with the ability to quickly learn new platforms, maintain accurate records, and manage administrative tasks efficiently.

A genuine passion for supporting customers through challenging circumstances and helping them achieve positive outcomes.

Strong communication and relationship-building skills with the ability to influence and engage a broad range of stakeholders.

An empathetic and customer-focused approach that allows you to understand individual needs and build trust.

Strong problem-solving, decision-making and negotiation skills.

Excellent organisation and time management skills, with the ability to manage competing priorities.

High attention to detail and a commitment to delivering quality outcomes.

A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!

For more details about our benefits, visit the Allianz Careers site.

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to *******@allianz.com.au for a confidential conversation.