Case Assessment Officer

Oceanic Consulting Group; Sydney; Hybrid; AUD 80,000 - 110,000; Full time

Benefits offered by this job

12-month contract

Ongoing training and support

Opportunities across client network

Hybrid working environment

Job summary

Oceanic Consulting Group is seeking experienced Case Assessment Officers for a secondment to a high-profile Workers Compensation Remediation Program. You will review historical claims, assess decisions, and support compliant remediation outcomes within a fast-paced service delivery environment.

You will work with client stakeholders, interpret legislation, and draft clear assessment outcomes while maintaining thorough records in the case management system. Hybrid working is available.

Qualifications

• Experience in workers compensation, personal injury, insurance claims or case assessment.
• Ability to interpret complex documentation and apply legislation accurately.
• Proven ability to meet targets and deadlines in a high-volume environment.

Responsibilities

• Review and assess workers compensation claim files and related documentation
• Evaluate historical claim decisions and processes against legislative, policy and regulatory requirements
• Identify potential claimant detriment and remediation requirements
• Draft clear, concise assessment outcomes, reports and file notes
• Maintain accurate records in the program’s case management system
• Work with Quality Assurance and Operations teams to progress cases
• Escalate complex or high-risk matters to senior stakeholders
• Contribute to continuous improvement and quality across the program

Skills

Case assessment

Analytical skills

Attention to detail

Excel

CRM systems

Australian working rights

Education

Tertiary qualifications in a relevant discipline

Tools

Case management system

Job description

OCG Talent is hiring experienced Case Assessment Officers to join our team on secondment to a high-profile Workers Compensation Remediation Program within a fast-paced service delivery environment.

This is an excellent opportunity to contribute to a large-scale remediation initiative from assessment phase to finish. You’ll be employed by OCG and work within our client’s remediation team, reviewing historical claims and supporting fair and compliant outcomes for claimants. You’ll also build deep expertise in a specialist remediation methodology that is in high demand across insurance and financial services.

About the Role

As a Case Assessment Officer, you will conduct detailed claim file reviews and complex case assessments. You’ll work alongside the client’s senior stakeholders to assess historical claim decisions against workers compensation legislation, internal policy and regulatory obligations. Your goal is to identify potential claimant impacts and determine remediation outcomes.

Key Responsibilities

• Review and assess workers compensation claim files and related documentation
• Evaluate historical claim decisions and processes against legislative, policy and regulatory requirements
• Identify potential claimant detriment and remediation requirements
• Draft clear, concise assessment outcomes, reports and file notes
• Maintain accurate records in the program’s case management system
• Work with Quality Assurance and Operations teams to progress cases
• Escalate complex or high-risk matters to senior stakeholders
• Contribute to continuous improvement and quality across the program

About You

Essential:

• Experience in workers compensation, personal injury, insurance claims or case assessment
• Ability to interpret complex documentation and apply legislation accurately
• Exceptional attention to detail and strong analytical skills
• Clear, well-structured written communication
• Proven ability to meet targets and deadlines in a high-volume environment
• Confidence using Excel and case management or CRM systems
• Full Australian working rights

Highly regarded:

• Experience in remediation, regulatory review or dispute resolution programs
• Knowledge of PIAWE calculations and NSW workers compensation legislation
• Tertiary qualifications in a relevant discipline

What’s on Offer

• 12-month contract
• Ongoing training and support from OCG, with access to future opportunities across our client network
• Opportunity to work on alarge-scale remediation program
• Involvement in a large-scale, high-profile remediation program
• Specialist methodology and regulatory experience that transfers across the industries
• Hybrid working and a collaborative team environment