Assistant Case Manager

NGARE EMPLOYMENT SOLUTIONS PTY LTD; Wagga Wagga City Council; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Hybrid working arrangements

Benefits package and career growth

Job summary

StateCover is NSW's workers compensation insurer for local Government; we seek a detail‑oriented administrator to support Case Managers and stakeholders with claims processing and client service.

You will arrange medical examinations, reconcile payments, and assist in claim reviews, while presenting a calm and empathetic approach. Previous insurance experience is desirable but not essential.

Qualifications

• Strong customer service focus and timely delivery of service.
• Highly organized with ability to prioritise tasks and meet deadlines.
• Experience with Microsoft Word and Excel is essential.

Responsibilities

• Provide proactive and efficient assistance to Case Managers.
• Support administration and customer service across claims.
• Arrange medical examinations and reconcile member payments and wage reimbursements.
• Follow up outstanding reports and accounts; assist in claim reviews and conferences.

Skills

Customer service

Organization

Microsoft Word

Microsoft Excel

Prioritisation

Tools

Microsoft Word

Microsoft Excel

Job description

• Provide proactive and efficient assistance to our Case Managers
• Make a difference to the lives of injured workers
• Supportive and talented team of professionals

Our Story

StateCover's purpose is to keep people safe, well and working. A SIRA licensed specialised insurer, we deliver workers compensation insurance solutions exclusively for local Government in NSW.

As a Mutual, we work differently. We're trusted partners to our Members (insured local councils), collaborating closely to protect their workforce and minimise the impact of workplace injuries.

The Opportunity

This role will see you responsible for supporting our Case Managers, by providing general administration and customer service support across the claims we receive. This involves arranging medical examinations, reconciling Member payments and wage reimbursements, following up outstanding reports and accounts, and assisting in the preparation of claim reviews and case conferences.

At times you may also be required to provide direct assistance to our Members and other stakeholders, presenting yourself in a personal, empathetic, and efficient manner.

Your Story

You value providing first class customer service to all stakeholders you engage with and know the importance of timely and professional delivery of service. You're highly organised and can effectively prioritise your time and work to meet deadlines.

You'll have had previous experience working with Microsoft applications, notably Word and Excel. You also enjoy working in a fast-paced and collaborative environment.

Previous experience in insurance is desirable but not essential.

Why StateCover?

A career, not just a job.We invest in our people because we know that's how we deliver for our Members and their injured workers. We're passionate about developing talent from within, with many of our team members progressing their careers through internal promotion opportunities. This role provides an excellent foundation for a long-term career in workers compensation claims.

What you'll gain:

The opportunity to work alongside experienced workers compensation professionals in a collaborative, supportive environment. You'll have access to talented specialists while accessing ongoing training and development opportunities. Enjoy hybrid working arrangements supporting your work-lifebalance. We offer a competitive salary package, comprehensive benefits, reward and recognition programs, and clear career progression pathways within an inclusive culture where you're genuinely set up to succeed.

Ready to Make Your Move?

Please note:

Applicants must have permanent work rights in Australia. All applications are treated with strict confidentiality.