Case Manager Level 1

Allianz Australia; Sydney; Presencial; AUD 90.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Inclusive Culture

Hybrid work arrangements

Career Development

Employee discounts

Descripción de la vacante

Allianz Australia is seeking a Case Manager – Personal Injury in Sydney to manage a portfolio of claims from inception to finalisation in line with regulatory and AAL requirements. You will focus on strategic collaboration to maximise return to work and return to health outcomes for claimants.

Key responsibilities include building relationships with claimants, legal providers and medical professionals; assessing claims for necessary treatment and rehabilitation; and ensuring timely, compliant

Formación

• Experience in bodily injury claims processes in insurance, legal, medical, or complex customer services.
• Ability to work collaboratively in a team environment, plan and prioritise effectively, and manage competing resources and demands.
• Strong analytical skills to interpret complex information, extract meaningful insights, and evaluate options for decision-making with high attention to detail.
• Excellent verbal and written communication skills, combined with technical proficiency in systems, software, databases, and reporting tools.
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.

Responsabilidades

• Maintain a focus on strategic collaboration and case management to maximise return to work and return to health outcomes for claimants, including making key liability decisions.
• Build effective working relationships with injured claimants, family members, legal providers, and medical professionals while maintaining high customer service standards.
• Assess claims for reasonable and necessary treatment and rehabilitation requirements, managing injury needs and interpreting medical reports.
• Provide timely and effective responses to customer needs, ensuring accurate processing of claims and adherence to AAL phone standards.

Conocimientos

Bodily injury claims

Team collaboration

Planning prioritisation

Analytical skills

Communication skills

Tech proficiency

Emerging technologies

Educación

Structured training program

Descripción del empleo

CASE MANAGER – PERSONAL INJURY – SYDNEY NSW

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2026 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

The primary purpose of this role is to manage a portfolio of claims from inception to finalisation in accordance with both relevant regulatory and AAL requirements, to maintain a focus on strategic collaboration and case management at all times to maximise return to work and return to health outcomes for claimants.

About The Role

• Maintain a focus on strategic collaboration and case management to maximise return to work and return to health outcomes for claimants, including making key liability decisions
• Build effective working relationships with injured claimants, family members, legal providers, and medical professionals while maintaining high customer service standards
• Assess claims for reasonable and necessary treatment and rehabilitation requirements, managing injury needs and interpreting medical reports
• Provide timely and effective responses to customer needs, ensuring accurate processing of claims and adherence to AAL phone standards

About You

• Completion of structured training opportunities with a portfolio of evidence, and experience in bodily injury claims processes in insurance, legal, medical, or complex customer services
• Ability to work collaboratively in a team environment, plan and prioritise effectively, and manage competing resources and demands
• Strong analytical skills to interpret complex information, extract meaningful insights, and evaluate options for decision-making with high attention to detail
• Excellent verbal and written communication skills, combined with technical proficiency in systems, software, databases, and reporting tools
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.

Benefits And Perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careers site.

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to [e-mail] for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers