Client Services Assistant

Lex Medicus; City of Melbourne; On-site; AUD 80,000 - 90,000; Part time

Job summary

A reputable medico-legal provider in Melbourne is seeking a part-time Client Services Assistant. This role is essential for day-to-day operations, focusing on providing exceptional customer service and supporting the Client Services team. You'll manage appointments, support various administrative tasks, and ensure smooth operations. Ideal candidates should have experience in the legal, insurance or medical fields, be organized, and possess strong communication skills. Salary ranges from A$80,000 to A$90,000.

Qualifications

• Experience in the legal, insurance, or medical industry is highly regarded.
• Proficient in administrative support and handling appointments.
• Strong communicator and negotiator.

Responsibilities

• Provide exceptional customer service via phone and email.
• Manage appointment confirmations to avoid cancellations.
• Support Client Services Specialists with tasks.

Skills

Legal, insurance or medical industry experience

Administrative proficiency

Strong organizational and time management skills

Excellent communication skills

Attention to detail

Problem solving

Job description

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Lex Medicus is an established and reputable medico-legal provider, operating for 13+ years. Lex Medicus is privileged to collaborate with over 220+ experienced and credentialed medical experts, spanning over 50 specialties. Together, we are committed to delivering impartial, fit-for-purpose and high-quality medico-legal reports and impairment services throughout Australia.

Client Services Assistant plays a crucial role in supporting the day-to-day operations of the Client Services team. This position is essential for maintaining the efficiency and effectiveness of the team by providing administrative assistance and contributing to the overall success of customer interactions, appointment management, and operational excellence. The Client Services Assistant acts as a vital support system to uphold the high standards set by the Client Services Specialist.

Job Description

• Provide exceptional customer service & product/service information at front house, via telephone and email
• Supporting the Client Services Specialists and Clinic Coordinator with ad hoc tasks
• Work collaboratively with all departments to support client, examinee and expert needs
• Working towards and achieving company KPI’s and objectives for expert bookings, customer onboarding & customer service
• Assist in training lawyer/insurers/experts in the use of systems as required
• SMS inbox management for examinee appointment confirmation
• Pro‑active appointment confirmation calls to examinees and clients to avoid Failure to Attend (FTA) / late‑cancellations
• FTA/late‑cancellation re‑bookings
• Teleconference connections
• Home‑risk assessments
• Video testing calls with examinees
• Assist the Clinic Coordinator at front reception when required to ensure Examinee and Expert support on clinic days
• Regular communication with Managers, Clinic Coordinator and Client Services Team
• Communicate effectively with File Team and QA
• Adhere to quality standards as per SOPs
• Keep up to date with key administrative knowledge in order to provide effective support as requested
• Support Expert needs in order to enhance their experience, e.g., system training and assistance with general queries
• Assist in managing the Court Hearing Notices process with the Clinic Coordinator and Client Services team
• Assist the File and Admin team and Experts in chasing for documents for upcoming assessments from lawyers and communicate to experts and team
• Ensure that facilities are suitable for expert needs
• Assist the Client Services Specialists in identifying any potential risks or issues to the team and appropriate manager
• Promote and support practices that are inclusive, responsive, safe and accessible

Qualifications

• Legal, insurance or medical industry experience – highly regarded
• Administrative proficiency – e.g., experience in providing admin support, handling appointments
• Strong organisational and time management skills
• Strong team player
• Excellent communication skills and ability to negotiate successful outcomes with customers
• Attention to detail
• Professional & immaculately presented
• Adaptable and reliable
• Problem solving – adaptable

Click on the APPLY button or contact Cassie Butcher to have a confidential discussion. Please call on 0437 079 112 or email [e-mail] quoting REF8940A

You are welcome here.

Our fast‑growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

Equal Opportunity Employer

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

Accessibility

We are happy to adjust our recruitment process to support accessibility needs.

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Administrative

Industries

• Wellness and Fitness Services

Location: Melbourne, Victoria, Australia

Salary: A$80,000.00‑A$90,000.00