Care Home Customer Experience & Admin Lead

Bupa Australia; Adelaide; Remote; AUD 36,000 - 44,000; Full time

Benefits offered by this job

Induction & buddy program

Training & development

Recognition program

Job summary

Bupa Morphettville is seeking a Business Administrator – Customer Service Consultant to support the operation of the 41-bed care home in Morphettville, under the General Manager. You will be the welcoming face and handle a range of admin tasks to support residents and staff.

Key duties include coordinating resident admissions, managing rosters and onboarding, and leading the front desk experience while upholding the highest service standards.

Qualifications

• Patience and a sunny disposition while supporting residents and families.
• Excellent communication, diplomacy, and a proactive approach when handling concerns.
• Strong MS Office skills for daily admin tasks.
• Previous admin or customer service experience in a care setting is preferred.
• Highly developed organisation and time management; prioritisation is essential.

Responsibilities

• Resident placement: greet and inform prospective residents and families, coordinate admissions.
• Employee service: manage rosters, recruitment activities, onboarding and leave in the rosters.
• Reception/Admin: lead the front desk and customer service to the highest standards.

Skills

Patience

Communication

Admin/Customer service

Proactive approach

Organisation

Tools

MS Office Suite

Job description

Bupa Morphettville is seeking a Business Administrator – Customer Service Consultant to support the operation of the 41-bed care home in Morphettville, under the General Manager. You will be the welcoming face and handle a range of admin tasks to support residents and staff.

Key duties include coordinating resident admissions, managing rosters and onboarding, and leading the front desk experience while upholding the highest service standards.