Care Home Admissions & Operations Coordinator

Bupa Australia; Melbourne; Remote; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Telehealth access

Wellbeing program

Career development

Training & development

Induction & buddy program

Recognition program

Job summary

Bupa Australia is seeking a dedicated B Business Administrator (Customer Services Consultant) to guide residents and families from enquiry to arrival, delivering a warm, informed experience. You’ll work with admissions, payroll support, and frontline operations to maintain a welcoming home and compliant processes.

Based at a Bupa Care Home in Melbourne, you’ll champion high standards in resident experience and employee support while coordinating rosters and member services.

Responsibilities

• Lead the full resident placement journey — building community referral relationships, conducting warm and informative tours, converting enquiries, coordinating admissions, and supporting respite‑to‑permanent transitions
• Manage all documentation and agreements required for new residents, ensuring a smooth and supportive “enquiries to arrivals” experience
• Support the employee lifecycle by assisting with recruitment, onboarding, leave management, and maintaining accurate employee records
• Coordinate rosters in line with Enterprise Agreement requirements, budgets, and workforce guidelines
• Process payroll, reconciliations, and employee enquiries in a timely and accurate manner
• Deliver exceptional customer service to residents, families, employees, visitors, and suppliers
• Provide efficient administrative support including document management, mail, reporting, and financial tasks such as petty cash, receipts, and banking
• Use the purchase‑to‑pay system to support budget adherence
• Contribute to organisational initiatives, community events, and continuous improvement activities by gathering and actioning feedback
• Ready to make a difference? Join our Bupa family and embark on a rewarding journey filled with laughter, connection, and endless possibilities.

Job description

Bupa Australia is seeking a dedicated B Business Administrator (Customer Services Consultant) to guide residents and families from enquiry to arrival, delivering a warm, informed experience. You’ll work with admissions, payroll support, and frontline operations to maintain a welcoming home and compliant processes.

Based at a Bupa Care Home in Melbourne, you’ll champion high standards in resident experience and employee support while coordinating rosters and member services.