Care Home Admissions & Operations Administrator

Bupa Dental; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

5-x free telehealth GP appointments

VIVA Happier & Healthier wellbeing

Career development

Access to training & professional dev

Comprehensive induction & buddy

Love Reward & Recognition Program

Job summary

Bupa Windsor in Windsor, Victoria, invites a Business Administrator to guide residents and families through the full “enquiries to arrivals” journey, from first contact to settling in, with a warm and informative approach.

You will support admissions and essential operational functions, coordinate rosters, assist payroll processes, ensure compliance, and provide professional front-of-house support to keep the home welcoming and well-organised.

Responsibilities

• Lead the full resident placement journey — building community referral relationships, conducting warm and informative tours, converting enquiries, coordinating admissions, and supporting respite-to-permanent transitions
• Manage all documentation and agreements required for new residents, ensuring a smooth and supportive “enquiries to arrivals” experience
• Support the employee lifecycle by assisting with recruitment, onboarding, leave management, and maintaining accurate employee records
• Coordinate rosters in line with Enterprise Agreement requirements, budgets, and workforce guidelines
• Process payroll, reconciliations, and employee enquiries in a timely and accurate manner
• Deliver exceptional customer service to residents, families, employees, visitors, and suppliers
• Provide efficient administrative support including document management, mail, reporting, and financial tasks such as petty cash, receipts, and banking
• Use the purchase-to-pay system to support budget adherence
• Contribute to organisational initiatives, community events, and continuous improvement activities by gathering and actioning feedback
• Ready to make a difference? Join our Bupa family and embark on a rewarding journey filled with laughter, connection, and endless possibilities.

Job description

Bupa Windsor in Windsor, Victoria, invites a Business Administrator to guide residents and families through the full “enquiries to arrivals” journey, from first contact to settling in, with a warm and informative approach.

You will support admissions and essential operational functions, coordinate rosters, assist payroll processes, ensure compliance, and provide professional front-of-house support to keep the home welcoming and well-organised.