Customer Service Consultant | Morphettville

Bupa Australia; Adelaide; Remote; AUD 36,000 - 44,000; Full time

Benefits offered by this job

Induction & buddy program

Training & development

Recognition program

Job summary

Bupa Morphettville is seeking a Business Administrator – Customer Service Consultant to support the operation of the 41-bed care home in Morphettville, under the General Manager. You will be the welcoming face and handle a range of admin tasks to support residents and staff.

Key duties include coordinating resident admissions, managing rosters and onboarding, and leading the front desk experience while upholding the highest service standards.

Qualifications

• Patience and a sunny disposition while supporting residents and families.
• Excellent communication, diplomacy, and a proactive approach when handling concerns.
• Strong MS Office skills for daily admin tasks.
• Previous admin or customer service experience in a care setting is preferred.
• Highly developed organisation and time management; prioritisation is essential.

Responsibilities

• Resident placement: greet and inform prospective residents and families, coordinate admissions.
• Employee service: manage rosters, recruitment activities, onboarding and leave in the rosters.
• Reception/Admin: lead the front desk and customer service to the highest standards.

Skills

Patience

Communication

Admin/Customer service

Proactive approach

Organisation

Tools

MS Office Suite

Job description

Join Bupa Aged Care and be at the heart of it in Morphettville. As Australia's largest regional aged care and dementia provider, we continue to be part of communities driven by vision, passion and hard work. We make life better for thousands. That includes yours. You make a difference to our residents and their families, and we want to make sure you’re absolutely supported to do just that.

About the Home

Bupa Morphettville is a charming care home set in a quiet suburb of Adelaide. It is close to the local community with the Glenelg tram, racecourse and a variety of small shopping centres and plazas just steps away. It consists of 132 beds, with a variety of care units. Our primary goal is placing our focus on the health, lifestyle and well-being of our residents. Learn more about our beautiful care home at: Bupa Morphettville | Aged Care & Nursing Home Morphettville

Benefits of Bupa

• VIVA - our employee wellbeing program - live healthier and happier – see more about Why we work at Bupa; We’ve got your back. We support our people to be the best version of themselves, physically and mentally, so they can be the best support for our customers. If our customers deserve outstanding healthcare, then so do you.
• Career development; You’ll have a real say in shaping the future direction of the business and your own career because we believe that when you grow, Bupa grows.
• Access to world-class training and professional development - supported by our quality education team and expert clinicians with a commitment to clinical excellence

• Comprehensive induction and buddy program - we set you up for success from the outset and ease you into your new role with support
• Be recognised and rewarded - Bupa Love Reward & Recognition Program ensures that the gratitude of our residents and their families is passed on to staff who deserve it

About the Role

As the Business Administrator – known as a Customer Service Consultant (CSC) in Bupa, you will work alongside our passionate and dedicated General Manager, along with being one of our welcoming faces, you will be responsible for a range of administrative tasks to help support the operation of the 41 bed care home.

Duties

With the support of the GM you will focus on the following duties.

• Resident Placement - Providing prospective residents and loved ones with a warm, welcoming, and informative introduction to the Care Home by been the key lead in handling enquiries and coordinating admissions.
• Employee Service - Support and oversee the Care home employee experience, through: Administering rosters, recruitment activities, complete the onboarding and induction of new starters, managing annual and sick leave in the rosters.
• Reception / Admin - Effectively lead the customer and administrative experience function of the Care Home, ensuring customer service is delivered to the highest of standards.

Skills and Experience

• Patience! Working in a care home is fun and rewarding, we truly love our residents, but it also requires calm and patience, and a sunny disposition.
• Everyone says they need great communication skills, but diplomacy and a proactive approach is particularly important in this role. You might be speaking to a worried family, or a confused resident, and although you can’t always provide answers, you can reassure and follow up.
• Intermediate to advanced skills across the MS Office Suite
• Previous experience gained in a similar admin/customer service role
• Highly developed organisation and time management skills – prioritisation and self-direction is key in this role

Bupa cares about creating and sustaining a safe and inclusive workplace where our team members feel they belong regardless of gender identity (including how one chooses to express it), ethnicity, disability (physical, mental and/or sensory), sexual orientation, religion or life stage. We are committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment. If you require any adjustments to participate in our recruitment process, please let us know at the time of your application.

To learn more about working at Bupa please visit our website

https://careers.bupa.com.au