Business Banking Care Specialist – Part-Time (Docklands)

National Australia Bank Ltd.; Melbourne; In loco; AUD 40.000 - 52.000; Part-time

Vantaggi offerti da questo lavoro

Training and coaching

Career progression

Flexible working options

Descrizione del lavoro

National Australia Bank Ltd. is seeking a Customer Service Representative for Business Banking in Melbourne. You will handle inbound calls, assist with everyday banking and service inquiries, and work as part of the Business Care team to resolve issues efficiently.

The role includes part-time hours (25 per week) with a training period requiring full-time attendance in the Docklands office, followed by autonomous work. Previous customer service or contact centre experience is valued.

Competenze

• Proven customer service experience with the ability to build rapport and resolve inquiries confidently.
• Strong communication skills and the ability to manage multiple systems.
• Customer-first mindset with empathy and a genuine desire to help people.
• Demonstrated resilience in a fast-paced, high-volume environment.
• Strong problem-solving skills and commercial awareness.

Mansioni

• Provide exceptional customer service by handling inbound enquiries and resolving issues quickly and accurately.
• Navigate multiple systems and processes to identify solutions and support customers with banking needs.
• Escalate and manage complex customer matters to ensure timely resolution.
• Deliver every interaction with empathy, accountability, and professionalism.
• Support customers across a broad range of industries and business circumstances.

Conoscenze

Customer service

Communication

Empathy

Problem solving

Resilience

Descrizione del lavoro

National Australia Bank Ltd. is seeking a Customer Service Representative for Business Banking in Melbourne. You will handle inbound calls, assist with everyday banking and service inquiries, and work as part of the Business Care team to resolve issues efficiently.

The role includes part-time hours (25 per week) with a training period requiring full-time attendance in the Docklands office, followed by autonomous work. Previous customer service or contact centre experience is valued.