Business Banking Customer Care Specialist

NAB; Melbourne; Presencial; AUD 55.000 - 75.000; Jornada completa

Descripción de la vacante

NAB is hiring a Customer Service Representative for Business Banking in Melbourne. You will join the Business Care team, handling inbound calls and guiding business customers through banking queries with empathy and efficiency.

Role requires quick learning in fast-paced environments and a commitment to customer-centric service, with on-site work at the Docklands office for initial months as you become self-sufficient.

Formación

• Experience delivering customer service in fast-paced environments.
• Strong communication and interpersonal skills.
• Ability to stay calm and focused under pressure.

Responsabilidades

• Take inbound calls from business customers and resolve enquiries clearly.
• Navigate multiple banking systems to solve problems quickly.
• Escalate complex follow-ups to ensure timely resolution.

Conocimientos

Customer service

Communication

Empathy

Problem solving

Multitasking

Educación

Relevant work experience in service

Herramientas

CRM software

Banking systems

Descripción del empleo

NAB is hiring a Customer Service Representative for Business Banking in Melbourne. You will join the Business Care team, handling inbound calls and guiding business customers through banking queries with empathy and efficiency.

Role requires quick learning in fast-paced environments and a commitment to customer-centric service, with on-site work at the Docklands office for initial months as you become self-sufficient.