Customer Service Representative - Business Banking

National Australia Bank Ltd.; Melbourne; Sur place; AUD 40 000 - 52 000; Temps partiel

Avantages offerts par ce poste

Training and coaching

Career progression

Flexible working options

Résumé du poste

National Australia Bank Ltd. is seeking a Customer Service Representative for Business Banking in Melbourne. You will handle inbound calls, assist with everyday banking and service inquiries, and work as part of the Business Care team to resolve issues efficiently.

The role includes part-time hours (25 per week) with a training period requiring full-time attendance in the Docklands office, followed by autonomous work. Previous customer service or contact centre experience is valued.

Qualifications

• Proven customer service experience with the ability to build rapport and resolve inquiries confidently.
• Strong communication skills and the ability to manage multiple systems.
• Customer-first mindset with empathy and a genuine desire to help people.
• Demonstrated resilience in a fast-paced, high-volume environment.
• Strong problem-solving skills and commercial awareness.

Responsabilités

• Provide exceptional customer service by handling inbound enquiries and resolving issues quickly and accurately.
• Navigate multiple systems and processes to identify solutions and support customers with banking needs.
• Escalate and manage complex customer matters to ensure timely resolution.
• Deliver every interaction with empathy, accountability, and professionalism.
• Support customers across a broad range of industries and business circumstances.

Connaissances

Customer service

Communication

Empathy

Problem solving

Resilience

Description du poste

• Frontline inbound contact centre role supporting NAB business banking customers with everyday banking and service enquiries
• Part-time hours from 10:00am to 2:30pm Monday to Friday– open to 25 hours per week
• Rostered hours Monday to Friday between 8:00am and 8:00pm following training
• The role requires full-time attendance in the Docklands office for the first few months, until fully self-sufficient and can demonstrate working autonomously

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer-centric company in Australia and New Zealand.

In the role of Customer Service Representative - Business Banking, you will be part of the Business Care team, supporting business customers with a wide range of banking enquiries and helping them resolve issues efficiently and professionally.

This contact centre position will see you handle high volumes of inbound customer calls, navigate multiple systems, and deliver solutions while providing a seamless customer experience.

Each day, you'll go above and beyond to:

• Provide exceptional customer service to business customers by handling inbound enquiries and resolving issues quickly and accurately.
• Navigate multiple systems and processes to identify solutions and support customers with their banking needs.
• Escalate and manage complex customer matters to ensure timely resolution.
• Deliver every interaction with empathy, accountability, and professionalism.
• Support customers across a broad range of industries and business circumstances, from routine enquiries to more complex situations.

We're looking for the best and brightest to deliver the best for our customers. You'll need:

• Proven customer service experience with the ability to build rapport and resolve customer enquiries confidently.
• Strong communication skills and the ability to manage multiple systems simultaneously.
• A customer-first mindset with empathy and a genuine desire to help people.
• Demonstrated resilience and the ability to remain calm and effective in a fast-paced, high-volume environment.
• Strong problem-solving skills and commercial awareness.
• Availability to work full-time in the Docklands office during the initial 3-month training period.
• Experience in retail, hospitality, contact centre, or other customer service roles is highly regarded; banking experience is not required.

Additional Information

• Full training and ongoing coaching provided.
• Strong internal career progression opportunities across NAB.
• Online assessments and a digital interview may form part of the recruitment process.
• Rotating roster Monday to Friday between 8:00am and 8:00pm following completion of training

Why join NAB?

• An extra week of paid annual leave each year ("You Leave", where eligible), in addition to annual leave.
• Complimentary access to LinkedIn Learning, Udemy and Coursera to support your professional development.
• Exclusive colleague banking benefits, including discounted rates and offers on selected banking products.
• Access to flexible working options designed to support work-life balance.

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team, via [e-mail] (please reference job number) or visit our Careers page through the link above for other contact options.