Home Loan Support Specialist (Inbound)

National Australia Bank; Melbourne; Ibrido; AUD 60.000 - 72.000; Tempo pieno

Descrizione del lavoro

National Australia Bank in Melbourne is seeking a Home Lending Advisor within the Personal Banking team to support customers with everyday home loan servicing needs, explain products, and guide them through next steps with confidence.

This is an inbound call centre role with back-to-back calls in a fast-paced environment. After 12 weeks of training in-office, you’ll enjoy flexible hybrid working at 700 Bourke Street, Docklands.

Competenze

• Experience in customer-facing roles such as retail, hospitality, call centres, telecommunications, or utilities.
• Confidence working in fast-paced, high-volume service environments.
• Strong communication skills with the ability to remain calm, professional, and empathetic.
• Experience working collaboratively in team environments and being open to feedback and coaching.
• Strong attention to detail and comfort using multiple systems.
• Availability to work full-time in office for the first 12 weeks of training, including late finishes (up to 7:00pm).
• No prior banking experience is required—we’ll provide full training.

Mansioni

• Deliver outstanding customer service across inbound calls, supporting customers with home loan-related enquiries
• Listen actively, show empathy, and work towards first-contact resolution wherever possible
• Educate customers on products, services, and processes in a clear and confident way
• Accurately capture customer details, activities, and outcomes in CRM and core banking systems
• Manage customer feedback via appropriate systems and follow up to ensure resolution
• Participate in ongoing training, coaching, and development to build product knowledge and capability

Conoscenze

Customer service

Communication skills

Team collaboration

Detail orientation

Multi-system usage

Strumenti

CRM systems

Core banking systems

Descrizione del lavoro

National Australia Bank in Melbourne is seeking a Home Lending Advisor within the Personal Banking team to support customers with everyday home loan servicing needs, explain products, and guide them through next steps with confidence.

This is an inbound call centre role with back-to-back calls in a fast-paced environment. After 12 weeks of training in-office, you’ll enjoy flexible hybrid working at 700 Bourke Street, Docklands.