Part-Time Banking Concierge & Customer Advisor

People First Bank; Melbourne; On-site; AUD 33,000 - 44,000; Part time

Benefits offered by this job

Corporate uniform

Shine recognition program

Learning & development opportunities

Employee rewards platform

Banking benefits

Wellbeing program

Volunteer leave

Job summary

People First Bank is seeking a Customer Service Consultant in Melbourne to welcome customers, resolve enquiries, and assist with banking transactions. You will build relationships, identify suitable financial solutions, and guide customers through digital services, while working with a collaborative branch team.

We offer thorough training, flexible part-time hours (15–32 per week), and a supportive environment focused on customer care and community impact.

Qualifications

• Proven experience in delivering excellent customer service.
• Ability to communicate clearly and empathetically.
• Comfort with learning new digital banking tools.
• Team player with a customer-first mindset.

Responsibilities

• Assist customers with transactional needs and enquiries.
• Engage in in-depth conversations to identify suitable financial solutions.
• Refer customers to lending specialists when appropriate.
• Guide customers in using digital banking services.
• Prioritize and complete tasks accurately and efficiently.
• Navigate multiple banking software systems and collaborate with the branch team.

Skills

Empathy & active listening

Clear communication

Customer service experience

Digital banking platforms

Tools

CRM systems

Job description

People First Bank is seeking a Customer Service Consultant in Melbourne to welcome customers, resolve enquiries, and assist with banking transactions. You will build relationships, identify suitable financial solutions, and guide customers through digital services, while working with a collaborative branch team.

We offer thorough training, flexible part-time hours (15–32 per week), and a supportive environment focused on customer care and community impact.