Business Care Specialist - Rapid Problem Solving

NAB; Melbourne; In loco; AUD 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

NAB is hiring a Business Customer Representative to join our Business Care team in Melbourne’s Docklands, delivering practical support to business customers with a customer-first mindset.

You’ll handle inbound inquiries, navigate multiple systems, resolve issues quickly, and escalate complex cases to ensure resolution. This full-time role requires in-office attendance at the start, with growth and continued learning across NAB’s banking solutions.

Competenze

• A customer first attitude and the empathy to support people in high stress moments.
• Strong communication skills, computer literacy and the ability to manage multiple systems at once.
• Confidence working independently and learning quickly in a fast-paced environment.
• A problem solving, commercial mindset and a genuine desire to help others.
• Resilience and the ability to stay calm and focused under pressure.
• Experience in retail, hospitality or other customer service roles is valued, banking experience not required.
• The role requires full-time attendance in the Docklands office for the first few months, until fully self-sufficient and can demonstrate working autonomously

Mansioni

• Take inbound calls from business customers and resolve enquiries quickly and clearly.
• Navigate multiple systems and processes to solve problems fast and accurately.
• Escalate complex case follow-up to ensure resolution for the customer.
• Deliver consistent customer service with empathy, pace and accountability.
• Troubleshoot across a wide range of industries and issues from every day to complex.

Conoscenze

Customer-first attitude

Empathy

Strong communication

Computer literacy

Ability to manage multiple systems

Independent worker

Fast learner

Problem solving

Commercial mindset

Resilience under pressure

Descrizione del lavoro

NAB is hiring a Business Customer Representative to join our Business Care team in Melbourne’s Docklands, delivering practical support to business customers with a customer-first mindset.

You’ll handle inbound inquiries, navigate multiple systems, resolve issues quickly, and escalate complex cases to ensure resolution. This full-time role requires in-office attendance at the start, with growth and continued learning across NAB’s banking solutions.