Branch Banking Specialist – Part-Time Customer Care

Bp; Sydney; On-site; AUD 34,000 - 44,000; Part time

Job summary

Westpac is seeking a Customer Service Officer in Sydney to be the first point of contact at our branch, delivering a welcoming and supportive experience from the moment customers walk in. You will uncover needs and guide customers to the right specialists in Home Loans or Business Banking.

The role includes handling banking transactions, cash management, and educating customers on digital channels such as online banking and our mobile app, while ensuring regulatory compliance.

Qualifications

• Customer Service Experience: ideally in a customer-facing role
• Numerical Skills: proficiency in handling cash and an ability to complete financial transactions with accuracy
• Personality: an energetic personality coupled with a genuine passion for helping people
• Resilience: ability to remain calm and composed whilst handling challenging situations
• Adaptability: a will to learn and adapt to new banking procedures and technologies

Responsibilities

• Assist customers with banking transactions including cash deposits and withdrawals
• Maintain accurate cash handling and ensure end-of-day balancing
• Educate customers on digital platforms such as online banking and our award-winning mobile app
• Identify opportunities to improve customers’ financial wellbeing through tailored solutions
• Ensure compliance with regulatory requirements and internal policies

Job description

Westpac is seeking a Customer Service Officer in Sydney to be the first point of contact at our branch, delivering a welcoming and supportive experience from the moment customers walk in. You will uncover needs and guide customers to the right specialists in Home Loans or Business Banking.

The role includes handling banking transactions, cash management, and educating customers on digital channels such as online banking and our mobile app, while ensuring regulatory compliance.