Branch Customer Experience Specialist (Part-Time)

Westpac; Manly; Presencial; AUD 42.000 - 54.000; Tempo parcial

Benefícios oferecidos por esta vaga

Special offers on banking products

Leave options: Culture, Lifestyle and

Learning and development opportunities

Community volunteering initiatives

Resumo da vaga

Westpac is seeking a Customer Service Officer in Manly to be the first point of contact for branch customers. You will provide a welcoming, supportive experience, assist with banking transactions, and guide customers to the right banking solutions.

Training will be provided to learn Westpac products and services. Working 25 hours per week in a Max-Term 18-month role, you’ll help customers with everyday banking queries, promote digital platforms, and ensure compliance with policies.

Qualificações

• Customer service experience in a front-line role.
• Strong numerical skills with cash handling.
• Energetic personality with a genuine willingness to help customers.
• Resilience to stay calm in challenging situations.
• Ability to learn new banking procedures and technologies.

Responsabilidades

• Assist customers with banking transactions including cash deposits and withdrawals.
• Maintain accurate cash handling and end-of-day balancing.
• Educate customers on digital platforms such as online banking and the mobile app.
• Identify opportunities to improve customers’ financial wellbeing with tailored solutions.
• Ensure compliance with regulatory requirements and internal policies.

Conhecimentos

Customer service experience

Numerical skills

People contact/communication

Resilience under pressure

Adaptability to new procedures

Ferramentas

Digital banking platforms

Descrição da vaga

Westpac is seeking a Customer Service Officer in Manly to be the first point of contact for branch customers. You will provide a welcoming, supportive experience, assist with banking transactions, and guide customers to the right banking solutions.

Training will be provided to learn Westpac products and services. Working 25 hours per week in a Max-Term 18-month role, you’ll help customers with everyday banking queries, promote digital platforms, and ensure compliance with policies.