Part-Time Banking Concierge & Customer Advocate

Narooma; Sydney; Híbrido; AUD 34.000 - 44.000; A tiempo parcial

Descripción de la vacante

Westpac is seeking a part-time Customer Service Officer for our St Mary’s, NSW branch. You will be the first point of contact, helping customers with everyday banking needs and providing a welcoming experience.

You will assist with cash transactions, educate customers on digital platforms, and refer complex queries to specialists as needed. The role includes a focus on financial wellbeing and compliant service delivery.

Formación

• Customer Service Experience: ideally in a customer-facing role
• Numerical Skills: proficiency in handling cash and an ability to complete financial transactions with accuracy
• Personality: an energetic personality coupled with a genuine passion for helping people
• Resilience: ability to remain calm and composed whilst handling challenging situations
• Adaptability: a will to learn and adapt to new banking procedures and technologies

Responsabilidades

• Assist customers with banking transactions including cash deposits and withdrawals
• Maintain accurate cash handling and ensure end-of-day balancing
• Educate customers on digital platforms such as online banking and our award-winning mobile app
• Identify opportunities to improve customers’ financial wellbeing through tailored solutions
• Ensure compliance with regulatory requirements and internal policies

Conocimientos

Customer service

Cash handling

Numerical skills

Resilience

Adaptability

Descripción del empleo

Westpac is seeking a part-time Customer Service Officer for our St Mary’s, NSW branch. You will be the first point of contact, helping customers with everyday banking needs and providing a welcoming experience.

You will assist with cash transactions, educate customers on digital platforms, and refer complex queries to specialists as needed. The role includes a focus on financial wellbeing and compliant service delivery.