Customer Service Officer: Growth-Driven Banking Support

Reece; Sydney; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Mortgage rate discounts

Culture and wellbeing leave

Learning and development programs

Volunteer opportunities

Job summary

Westpac is seeking a Customer Service Officer to be the welcoming first point of contact in our Sydney branch. This max-term 18 month part-time role offers 25 hours weekly, with shifts across Monday to Friday 11:15am–4:45pm.

You will handle everyday banking queries, support customers with cash transactions, and guide them to specialist teams for Home Loans or Business Banking. Training is provided to help you grow and contribute to our customers' financial wellbeing.

Qualifications

• Customer service experience in a client-facing role.
• Numerical accuracy in handling cash and financial transactions.
• Energetic personality with a genuine passion for helping people.
• Resilience to stay calm in challenging situations.
• Willingness to learn and adapt to new banking procedures and technologies.

Responsibilities

• Be the first point of contact for customers in the branch.
• Assist customers with cash deposits and withdrawals.
• Maintain accurate cash handling and end-of-day balancing.
• Educate customers on digital platforms such as online banking and the mobile app.
• Refer customers to Home Loans or Business Banking specialists as needed.

Skills

Customer service

Numerical skills

Personality

Resilience

Adaptability

Job description

Westpac is seeking a Customer Service Officer to be the welcoming first point of contact in our Sydney branch. This max-term 18 month part-time role offers 25 hours weekly, with shifts across Monday to Friday 11:15am–4:45pm.

You will handle everyday banking queries, support customers with cash transactions, and guide them to specialist teams for Home Loans or Business Banking. Training is provided to help you grow and contribute to our customers' financial wellbeing.