Part-Time In-Branch Customer Service Advisor (18-Month)

St.George; Manly; On-site; AUD 30,000 - 41,000; Part time

Job summary

Westpac is hiring a part-time Customer Service Officer to be the first point of contact at the branch in Manly. You will help customers with everyday banking, deposits and withdrawals, and guide them to the right specialists for home loans or business banking.

This 18-month max-term role is 25 hours per week across Monday to Friday 11:15am–4:45pm, based in the branch. Training and a supportive team will help you build confidence with Westpac products.

Qualifications

• Customer service experience in a front-line role.
• Ability to handle financial transactions accurately.
• Energetic, helpful personality with a can-do attitude.
• Resilience to stay calm in challenging situations.
• Willingness to learn and adapt to banking procedures and technologies.

Responsibilities

• Assist customers with banking transactions including cash deposits and withdrawals.
• Maintain accurate cash handling and end-of-day balancing.
• Educate customers on digital platforms such as online banking and mobile app.
• Identify opportunities to improve customers’ financial wellbeing through tailored solutions.
• Ensure compliance with regulatory requirements and internal policies.

Skills

Customer service

Numerical skills

Energetic personality

Resilience

Adaptability

Job description

Westpac is hiring a part-time Customer Service Officer to be the first point of contact at the branch in Manly. You will help customers with everyday banking, deposits and withdrawals, and guide them to the right specialists for home loans or business banking.

This 18-month max-term role is 25 hours per week across Monday to Friday 11:15am–4:45pm, based in the branch. Training and a supportive team will help you build confidence with Westpac products.