Branch Banking Concierge - Customer Focus (Full-Time)

St.George Bank; Wagga Wagga; On-site; AUD 52,000 - 68,000; Full time

Job summary

Westpac is hiring a Customer Service Officer at our Wagga Wagga branch in New South Wales. You will be the first point of contact for customers, handle everyday banking queries, assist with transactions, and guide customers to Home Loans or Business Banking specialists as needed.

The role is full-time (38 hours per week) and based in the branch, with training and development to grow your banking knowledge and advisory skills.

Qualifications

• Customer-facing experience preferred.
• Ability to handle cash and financial transactions accurately.
• Energetic personality with genuine helpfulness.
• Calm under pressure and resilient.
• Willingness to learn banking procedures and technologies.

Responsibilities

• Assist customers with banking transactions including cash deposits and withdrawals.
• Maintain accurate cash handling and end-of-day balancing.
• Educate customers on online banking and our award-winning mobile app.
• Identify opportunities to improve customers’ financial wellbeing through tailored solutions.
• Ensure compliance with regulatory requirements and internal policies.

Skills

Customer service

Numerical skills

Energetic personality

Resilience

Adaptability

Job description

Westpac is hiring a Customer Service Officer at our Wagga Wagga branch in New South Wales. You will be the first point of contact for customers, handle everyday banking queries, assist with transactions, and guide customers to Home Loans or Business Banking specialists as needed.

The role is full-time (38 hours per week) and based in the branch, with training and development to grow your banking knowledge and advisory skills.