Assistant Store Manager: Lead & Elevate Customer Experience

Koko Black Chocolate; Melbourne; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

40% team member discount on our entire

Career growth & development - we'll

Job summary

Koko Black Group is seeking an Assistant Store Manager for Town Hall, Melbourne, to lead a team and deliver exceptional customer experiences in a premium chocolate retail environment. You will support the Store Manager in driving sales, stock control and store presentation, while coaching team members to elevate service standards and operational excellence.

This role suits a proactive retail leader who thrives in a fast-paced setting and is passionate about premium products and guest

Qualifications

• Previous experience in a retail or hospitality leadership role.
• Strong interpersonal skills with the ability to engage and motivate a team.
• A customer-first mindset with a focus on delivering exceptional service.
• Results-driven with the ability to balance operational and commercial priorities.
• Proactive, reliable and adaptable in a fast-paced environment.

Responsibilities

• Lead by example - support and motivate your team to deliver consistently high standards.
• Coach and develop - identify opportunities to build capability and support team growth.
• Drive operational excellence - ensure smooth day-to-day operations, including stock management and store presentation.
• Support commercial outcomes - contribute to achieving sales targets, managing stock and minimising waste.
• Deliver exceptional customer experiences - create a welcoming environment and ensure every customer interaction reflects the Koko Black brand.

Job description

Koko Black Group is seeking an Assistant Store Manager for Town Hall, Melbourne, to lead a team and deliver exceptional customer experiences in a premium chocolate retail environment. You will support the Store Manager in driving sales, stock control and store presentation, while coaching team members to elevate service standards and operational excellence.

This role suits a proactive retail leader who thrives in a fast-paced setting and is passionate about premium products and guest