Store Manager: Lead, Delight & Grow in Chocolate

Koko Black Chocolate; Sydney; On-site; AUD 95,000 - 120,000; Full time

Benefits offered by this job

40% team member discount on our entire

Career growth & development – training

Premium workspace

Inclusive and diverse team

Job summary

Koko Black Group in Sydney CBD is seeking an Assistant Store Manager who loves chocolate and leading with heart. You will energise your team, ensure memorable customer moments and uphold the brand's signature experiences. You are a natural leader with retail leadership experience, a people person, and can deliver results.

Mandarin speaking is advantageous. You will join an inclusive, premium workspace with strong training and career growth opportunities.

Qualifications

• Previous retail leadership experience.
• A people person who thrives in connection and teamwork.
• A customer experience superstar who lives for genuine smiles and happy hearts.

Responsibilities

• Lead by example – energise your team with passion and purpose.
• Coach & develop – spot potential, nurture growth and inspire excellence.
• Drive smooth operations – keep the store humming, the shelves full and the targets smashed.
• Own the numbers – optimise stock, reduce waste and make every gram count.
• Create unforgettable experiences – go beyond service and into story-worthy moments.

Skills

Retail leadership

People skills

Customer experience

Results oriented

Creativity

Mandarin advantage

Job description

Koko Black Group in Sydney CBD is seeking an Assistant Store Manager who loves chocolate and leading with heart. You will energise your team, ensure memorable customer moments and uphold the brand's signature experiences. You are a natural leader with retail leadership experience, a people person, and can deliver results.

Mandarin speaking is advantageous. You will join an inclusive, premium workspace with strong training and career growth opportunities.