Assistant Store Manager - Brisbane Arcade

Koko-Black; Brisbane; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

40% team member discount

Career growth & development

Supportive team culture

Real career opportunities

Job summary

Koko Black Group in the iconic Brisbane Arcade is seeking an Assistant Store Manager to lead the Brisbane team and deliver an exceptional chocolate retail experience for every customer.

You’ll energise by example, coach your team, drive smooth operations, own the numbers, and create unforgettable Koko Moments while upholding premium brand standards. If you love chocolate and thrive in a fast-paced, values-led environment, this role offers real career growth at Koko Black.

Qualifications

• Previous retail leadership experience in premium or high-volume environments.
• Passion for coaching, developing talent and elevating the team.
• Customer-first mindset with ability to create memorable experiences.
• Strong commercial awareness and results-driven approach.
• Proactive, hands-on leader who thrives in a busy setting.
• Collaborates effectively with Store Manager and leadership team.
• Love of chocolate!

Responsibilities

• Lead by example and energise the team with passion and purpose.
• Coach and develop talent, spotting potential and inspiring excellence.
• Drive smooth store operations, keep shelves full and focused team.
• Own the numbers by supporting commercial performance and stock control.
• Create unforgettable experiences beyond service for Koko Moments.
• Maintain premium store standards and presentation aligned to the brand.

Skills

Retail leadership

Coaching

Customer focus

Commercial awareness

Proactive

Team collaboration

Love of chocolate

Job description

Join the Koko Team – Assistant Store Manager | Brisbane Arcade

Are you ready to immerse yourself in the delicious world of chocolate?

At Koko Black Group, we don't just craft chocolate, we create unexpected, signature experiences that delight the senses and spark real human connection.

We're looking for an Assistant Store Manager to join our team at the iconic Brisbane Arcade in the heart of Brisbane CBD.

Our Philosophy

Koko Black's journey is one of unwavering passion. We're proudly Australian, fuelled by our deep love for chocolate and the magic it brings to moments shared.

Our philosophy is simple: Natural is extraordinary. Our handcrafted creations showcase this through the finest natural ingredients and the talent of our dedicated chocolatiers.

We're here to innovate, surprise, excite and delight. That's how we create raving fans. That's how we create Koko Moments.

Your Role: Assistant Store Manager

This isn't just a job — it's an opportunity for someone who loves to lead with heart, uplift their team and bring joy to every customer who walks through the door.

Working alongside the Store Manager, you'll play an important role in leading the Brisbane Arcade team and delivering an exceptional experience.

In this role, you will:

• Lead by example – energise your team with your passion and purpose
• Coach & develop – spot potential, nurture growth and inspire excellence
• Drive smooth operations – keep the store humming, the shelves full and the team focused on delivering results
• Own the numbers – support strong commercial performance, optimise stock and reduce waste
• Create unforgettable experiences – go beyond service to create genuine, memorable Koko Moments
• Maintain exceptional standards – ensure our store presentation and customer experience reflect the premium Koko Black brand

About You

You'll bring:

• Previous retail leadership experience, ideally within a premium or high-volume retail environment
• A passion for coaching, developing and bringing out the best in your team
• A customer-first mindset and a love for creating memorable experiences
• Strong commercial awareness and the drive to achieve results
• A proactive, hands-on approach and the ability to thrive in a busy environment
• Confidence working collaboratively with your Store Manager and wider leadership team
• And of course... a love of chocolate!

Why You'll Love Being Part of Koko Black Group

• 40% team member discount across our delicious range
• Career growth & development – we'll invest in your future with in-store and online learning
• Supportive team culture – values-led, collaborative and focused on your growth
• Real career opportunities – grow your leadership career as Koko Black Group continues to expand