Assistant Store Manager: Lead, Coach & Delight Customers

Koko-Black; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

40% team member discount

Career growth & development

Premium workspace

Inclusive and diverse team

Job summary

Koko Black Group is seeking an Assistant Store Manager for our Sydney CBD store. You will lead by example, coach and develop the team, and ensure smooth operations while delivering unforgettable customer experiences.

You're a natural leader with retail leadership experience, a people-first mindset, and a passion for chocolate. Mandarin speaking is an advantage; you’ll drive results, strengthen in-store performance and foster an inclusive, high-energy workplace.

Qualifications

• A motivator with previous retail leadership experience
• A people person who thrives on connection and teamwork
• A customer experience superstar who lives for genuine smiles and happy hearts
• A doer, not just a dreamer — you get results
• A little bit creative, a lot bit passionate, and always up for a challenge
• Mandarin speaking advantageable

Responsibilities

• Lead by example – energise your team with your passion and purpose
• Coach & develop – spot potential, nurture growth and inspire excellence
• Drive smooth operations – keep the store humming, the shelves full and the targets smashed
• Own the numbers – optimise stock, reduce waste and make every gram count
• Create unforgettable experiences – go beyond service and into story-worthy moments

Skills

Retail leadership

People skills

Customer service

Results driven

Job description

Koko Black Group is seeking an Assistant Store Manager for our Sydney CBD store. You will lead by example, coach and develop the team, and ensure smooth operations while delivering unforgettable customer experiences.

You're a natural leader with retail leadership experience, a people-first mindset, and a passion for chocolate. Mandarin speaking is an advantage; you’ll drive results, strengthen in-store performance and foster an inclusive, high-energy workplace.