Store Manager - Premium Chocolate Experience Leader

Koko-Black; Melbourne; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

40% team member discount

Supportive team culture

Career growth & development

A premium retail environment

Make your mark

Job summary

Koko Black Group is seeking a commercially driven Store Manager for our Como store in South Yarra. You will lead day-to-day operations, drive sales, and champion a premium customer experience in a beautiful store setting.

You will recruit, coach and develop a high-performing team, manage rostering and stock, and ensure visual merchandising and standards reflect the luxury chocolate brand. A hands-on, customer-first leader is essential.

Qualifications

• Strong leadership and people-development skills.
• Proven ability to drive sales and manage budgets in a retail context.
• Excellent communication and customer-service focus.

Responsibilities

• Lead and inspire a positive, inclusive, high-performing team culture.
• Coach and develop team members to grow skills and confidence.
• Drive commercial performance by owning sales targets, budgets, and labour.
• Deliver exceptional customer experiences and foster memorable brand moments.
• Own store operations including rostering, stock, and compliance.
• Maintain premium store standards in visual merchandising and presentation.
• Build team engagement and provide constructive feedback.
• Lead with accountability, upholding brand values of Passion, Leadership, Ownership and Trust.

Job description

Koko Black Group is seeking a commercially driven Store Manager for our Como store in South Yarra. You will lead day-to-day operations, drive sales, and champion a premium customer experience in a beautiful store setting.

You will recruit, coach and develop a high-performing team, manage rostering and stock, and ensure visual merchandising and standards reflect the luxury chocolate brand. A hands-on, customer-first leader is essential.