Assistant Store Manager - Brisbane Arcade

Koko Black; Brisbane; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Team discount

Career growth

Supportive culture

Leadership opportunities

Job summary

Koko Black Group is seeking an Assistant Store Manager for Brisbane Arcade in the heart of Brisbane CBD. You will lead with heart, uplift the team and deliver joyful experiences to every customer who walks in.

Working with the Store Manager, you’ll drive exceptional service, manage operations, optimise stock and contribute to strong commercial outcomes in a premium chocolate retail environment.

Qualifications

• Previous retail leadership experience in premium or high-volume settings.
• Passion for coaching, developing and uplifting your team.
• Customer-first mindset and ability to create memorable experiences.
• Strong commercial awareness and results-driven mindset.
• Hands-on leadership style and ability to collaborate with senior staff.

Responsibilities

• Lead by example and energise the team with passion and purpose.
• Coach and develop team members, nurturing growth and excellence.
• Drive smooth store operations, keep shelves stocked and focused on results.
• Own the numbers, support commercial performance and minimise waste.
• Create unforgettable experiences beyond standard service for Koko Moments.
• Maintain premium store presentation and customer experience.

Skills

Retail leadership

Coaching & development

Customer experience

Commercial awareness

Team motivation

Job description

Assistant Store Manager - Brisbane Arcade

Join the Koko Team – Assistant Store Manager | Brisbane Arcade

Are you ready to immerse yourself in the delicious world of chocolate?

At Koko Black Group, we don't just craft chocolate, we create unexpected, signature experiences that delight the senses and spark real human connection.

We're looking for an Assistant Store Manager to join our team at the iconic Brisbane Arcade in the heart of Brisbane CBD.

Our Philosophy

Koko Black's journey is one of unwavering passion. We're proudly Australian, fuelled by our deep love for chocolate and the magic it brings to moments shared.

Our philosophy is simple: Natural is extraordinary. Our handcrafted creations showcase this through the finest natural ingredients and the talent of our dedicated chocolatiers.

We're here to innovate, surprise, excite and delight. That's how we create raving fans. That's how we create Koko Moments.

Your Role: Assistant Store Manager

This isn't just a job — it's an opportunity for someone who loves to lead with heart, uplift their team and bring joy to every customer who walks through the door.

Working alongside the Store Manager, you'll play an important role in leading the Brisbane Arcade team and delivering an exceptional experience.

• Lead by example – energise your team with your passion and purpose
• Coach & develop – spot potential, nurture growth and inspire excellence
• Drive smooth operations – keep the store humming, the shelves full and the team focused on delivering results
• Own the numbers – support strong commercial performance, optimise stock and reduce waste
• Create unforgettable experiences – go beyond service to create genuine, memorable Koko Moments
• Maintain exceptional standards – ensure our store presentation and customer experience reflect the premium Koko Black brand

About You

You'll bring:

• Previous retail leadership experience, ideally within a premium or high-volume retail environment
• A passion for coaching, developing and bringing out the best in your team
• A customer-first mindset and a love for creating memorable experiences
• Strong commercial awareness and the drive to achieve results
• A proactive, hands-on approach and the ability to thrive in a busy environment
• Confidence working collaboratively with your Store Manager and wider leadership team
• And of course... a love of chocolate!

Why You'll Love Being Part of Koko Black Group

• 40% team member discount across our delicious range
• Career growth & development – we'll invest in your future with in-store and online learning
• Supportive team culture – values-led, collaborative and focused on your growth
• Real career opportunities – grow your leadership career as Koko Black Group continues to expand