Assistant Store Manager: Lead & Elevate Customer Experience

Koko Black; Brisbane; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Team discount

Career growth

Supportive culture

Leadership opportunities

Job summary

Koko Black Group is seeking an Assistant Store Manager for Brisbane Arcade in the heart of Brisbane CBD. You will lead with heart, uplift the team and deliver joyful experiences to every customer who walks in.

Working with the Store Manager, you’ll drive exceptional service, manage operations, optimise stock and contribute to strong commercial outcomes in a premium chocolate retail environment.

Qualifications

• Previous retail leadership experience in premium or high-volume settings.
• Passion for coaching, developing and uplifting your team.
• Customer-first mindset and ability to create memorable experiences.
• Strong commercial awareness and results-driven mindset.
• Hands-on leadership style and ability to collaborate with senior staff.

Responsibilities

• Lead by example and energise the team with passion and purpose.
• Coach and develop team members, nurturing growth and excellence.
• Drive smooth store operations, keep shelves stocked and focused on results.
• Own the numbers, support commercial performance and minimise waste.
• Create unforgettable experiences beyond standard service for Koko Moments.
• Maintain premium store presentation and customer experience.

Skills

Retail leadership

Coaching & development

Customer experience

Commercial awareness

Team motivation

Job description

Koko Black Group is seeking an Assistant Store Manager for Brisbane Arcade in the heart of Brisbane CBD. You will lead with heart, uplift the team and deliver joyful experiences to every customer who walks in.

Working with the Store Manager, you’ll drive exceptional service, manage operations, optimise stock and contribute to strong commercial outcomes in a premium chocolate retail environment.