Assistant Store Manager - Chocolate Experience & Growth

Ghirardelli Chocolate Company; Melbourne; On-site; AUD 55,000 - 65,000; Full time

Job summary

Lindt & Sprüngli Portrait in Melbourne is seeking an Assistant Store Manager to support the Store Manager in leading our Chocolate Ambassadors and delivering a memorable chocolate experience to customers.

You will coach and develop the team, manage rosters and budgets, deploy visual merchandising changes, and build strong customer relationships while promoting staff engagement and loyalty within our international brand.

Qualifications

• Customer service experience in QSR/retail or hospitality with clear communication and enthusiasm.
• Barista experience is desirable.
• Ability to grow local community and drive return sales and loyalty.
• Strong time management and ability to work independently with deadlines.
• Strong rapport-building to lead and coach Chocolate Ambassadors.

Responsibilities

• Support an energetic team to create meaningful relationships with customers.
• Delegate, coach and lead employees on daily operations, service and collaboration.
• Assist with roster and budget management.
• Lead with passion and product knowledge.
• Deploy visual merchandising strategies and promotional changes.
• Develop and lead the team to future successes.

Skills

Customer service

Barista experience

Community growth

Time management

Team coaching

Job description

Lindt & Sprüngli Portrait in Melbourne is seeking an Assistant Store Manager to support the Store Manager in leading our Chocolate Ambassadors and delivering a memorable chocolate experience to customers.

You will coach and develop the team, manage rosters and budgets, deploy visual merchandising changes, and build strong customer relationships while promoting staff engagement and loyalty within our international brand.