Retail Assistant Store Manager

Ghirardelli Chocolate Company; Melbourne; On-site; AUD 55,000 - 65,000; Full time

Job summary

Lindt & Sprüngli Portrait in Melbourne is seeking an Assistant Store Manager to support the Store Manager in leading our Chocolate Ambassadors and delivering a memorable chocolate experience to customers.

You will coach and develop the team, manage rosters and budgets, deploy visual merchandising changes, and build strong customer relationships while promoting staff engagement and loyalty within our international brand.

Qualifications

• Customer service experience in QSR/retail or hospitality with clear communication and enthusiasm.
• Barista experience is desirable.
• Ability to grow local community and drive return sales and loyalty.
• Strong time management and ability to work independently with deadlines.
• Strong rapport-building to lead and coach Chocolate Ambassadors.

Responsibilities

• Support an energetic team to create meaningful relationships with customers.
• Delegate, coach and lead employees on daily operations, service and collaboration.
• Assist with roster and budget management.
• Lead with passion and product knowledge.
• Deploy visual merchandising strategies and promotional changes.
• Develop and lead the team to future successes.

Skills

Customer service

Barista experience

Community growth

Time management

Team coaching

Job description

Lindt & Sprüngli Portrait

Join us in a world where tradition and innovation create a delicious Chocolate experience!

We believe in individual brilliance of every team member who can create memorable moments for their customers and contribute to creating a great work environment with their team.

We seek a Retail store leader who creates innovative ideas, builds strong connections and has a preference and passion to work with an international brand.

About the Role:

As our Assistant Store Manager, you will support the Store Manager in guiding and mentoring our Chocolate Ambassadors by:

• Supporting an energetic team to create meaningful relationships with customers by providing a unique chocolate experience.
• Delegating, coaching and leading employees on their daily operations, service and collaboration
• Assisting with roster and budget management
• Leading from the front with passion and expertise with customers on product knowledge and preparation
• Deploy visual merchandising strategies and promotional changes
• Assisting in developing and leading the team to future successes

What we would like you to bring:

• Demonstrated previous customer service experience in a QSR, retail or hospitality environment where you have managed your tasks with clear communication, enthusiasm and passion
• Previous Barista experience desirable
• An ability to grow your local community and drive return sales and loyalty
• Strong time management skills, ability to work effectively and independently with deadlines.
• Strong rapport building abilities to assist to lead and coach a team of Chocolate Ambassadors

What we can offer you:

• An emphasis on a positive environment, allowing career and personal growth, celebrating your achievements and recognising your successes
• An engaging and creative workplace full of passionate individuals that embraces diversity and thinking different
• A paid day off on your birthday every year
• Free hot drinks all working days and 50% staff discount

We'd love to get to know you!