Assistant Store Manager: Chocolate Experience Leader

Lindt & Sprüngli Group; Melbourne; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Birthday paid day off

Free hot drinks

Staff discount 50%

Job summary

Lindt & Sprüngli Group is seeking an Assistant Store Manager in Melbourne to support the Store Manager in mentoring Chocolate Ambassadors and driving a memorable chocolate experience for customers.

You will supervise daily operations, assist with rosters and budgets, and lead by example in product knowledge, customer service and promotions. Join a dynamic, international brand committed to quality and growth.

Qualifications

• Previous customer service experience in a QSR, retail or hospitality environment.
• Barista experience desirable.
• Ability to grow local community and drive loyalty.
• Strong time management skills, ability to work effectively and independently with deadlines.
• Strong rapport building abilities to lead and coach a team of Chocolate Ambassadors.

Responsibilities

• Support Store Manager in guiding and mentoring Chocolate Ambassadors.
• Delegating, coaching and leading employees on daily operations, service and collaboration.
• Assisting with roster and budget management.
• Leading from the front with passion and product knowledge and preparation.
• Deploy visual merchandising strategies and promotional changes.
• Assisting in developing and leading the team to future successes.

Skills

Customer service

Team leadership

Communication

Time management

Barista experience

Job description

Lindt & Sprüngli Group is seeking an Assistant Store Manager in Melbourne to support the Store Manager in mentoring Chocolate Ambassadors and driving a memorable chocolate experience for customers.

You will supervise daily operations, assist with rosters and budgets, and lead by example in product knowledge, customer service and promotions. Join a dynamic, international brand committed to quality and growth.