Retail Assistant Store Manager

Lindt & Sprüngli (Canada), Inc; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Birthday day off

Free hot drinks

Staff discount 50%

Diverse and creative workplace

Job summary

Lindt & Sprüngli Portrait in Melbourne is seeking an Assistant Store Manager to support the Store Manager in guiding Chocolate Ambassadors and delivering a memorable chocolate experience. You will coach a dynamic team, manage rosters, and contribute to visual merchandising and promotions.

The role emphasizes delivering excellent customer service, developing local community engagement, and maintaining a positive, diverse workplace culture while driving sales and growth.

Qualifications

• Experience in customer service in a retail/hospitality environment with clear communication and enthusiasm.
• Barista experience desirable.
• Ability to grow local community and drive loyalty.
• Strong time management and ability to work independently with deadlines.
• Strong rapport and coaching abilities to lead a team.

Responsibilities

• Support Store Manager in guiding and mentoring Chocolate Ambassadors.
• Delegate, coach and lead employees on daily operations and service.
• Assist with roster and budget management.
• Lead with passion and expertise in product knowledge and preparation.
• Deploy visual merchandising strategies and promotional changes.

Skills

Customer service

Team leadership

Roster management

Visual merchandising

Product knowledge

Job description

Lindt & Sprüngli Portrait

Join us in a world where tradition and innovation create a delicious Chocolate experience!

We believe in individual brilliance of every team member who can create memorable moments for their customers and contribute to creating a great work environment with their team.

We seek a Retail store leader who creates innovative ideas, builds strong connections and has a preference and passion to work with an international brand.

About the Role:

As our Assistant Store Manager, you will support the Store Manager in guiding and mentoring our Chocolate Ambassadors by:

• Supporting an energetic team to create meaningful relationships with customers by providing a unique chocolate experience.
• Delegating, coaching and leading employees on their daily operations, service and collaboration
• Assisting with roster and budget management
• Leading from the front with passion and expertise with customers on product knowledge and preparation
• Deploy visual merchandising strategies and promotional changes
• Assisting in developing and leading the team to future successes

What we would like you to bring:

• Demonstrated previous customer service experience in a QSR, retail or hospitality environment where you have managed your tasks with clear communication, enthusiasm and passion
• Previous Barista experience desirable
• An ability to grow your local community and drive return sales and loyalty
• Strong time management skills, ability to work effectively and independently with deadlines.
• Strong rapport building abilities to assist to lead and coach a team of Chocolate Ambassadors

What we can offer you:

• An emphasis on a positive environment, allowing career and personal growth, celebrating your achievements and recognising your successes
• An engaging and creative workplace full of passionate individuals that embraces diversity and thinking different
• A paid day off on your birthday every year
• Free hot drinks all working days and 50% staff discount

We’d love to get to know you!